Healthcare BPO Process Excellence Consultant

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per year
About the job: Process Excellence Consultant - Healthcare (Cebu) | Onsite

Nature Of the Account: Healthcare

Type of Support: Non-voice

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: US business hours; Weekends off

Qualifications:

  • College Graduate
  • Well versed in a Healthcare account (US benefits)
  • Has relevant experience in process improvement and QA for 3 years
  • Total experience should not be less than 7 years
  • Preferred: Six Sigma methodologies/Certifications
  • Knowledge: Root-cause-analysis, Lean methodologies, Corrective and Preventive actions, quality concepts

Responsibilities:

  • Process Analysis & Improvement: Conducting current-state process mapping, identifying inefficiencies and bottlenecks, and developing solutions to streamline operations.
  • Project Leadership: Leading process improvement initiatives, managing projects, and ensuring successful implementation of process changes.
  • Methodology Application: Utilizing tools and techniques such as Lean Six Sigma, Kaizen, and Value Stream Mapping to drive improvements.
  • Performance Monitoring: Developing metrics and reporting to track process performance and measure the impact of implemented changes.

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