Process Excellence Consultant
1 day ago
About the job Process Excellence Consultant-Healthcare (onsite in Cebu City)
Nature Of the Account: Healthcare
Qualifications:
Bachelor's degree or equivalent work experience required.
Must successfully pass ALIGHT quality program certification for partner quality leaders.
Coaching experience minimum of five years.
Knowledge of quality and coaching best practices. Management tools. And resources, multiple service (DC, DB, HM, HR, payroll, etc.) business knowledge.
Experience working and leading broader customer care initiatives and projects that create enterprise results.
Strong facilitation and presentation skills.
Ability to independently solve client business problems.
Responsibilities:
Manage, coordinate and facilitate new Partner Team Lead/Specialist training, continuing education and on-the-job training related to the quality and coaching program. Includes managing and certifying team leads on ALIGHT quality program, conducting calibration meetings, etc. The partner team leads are evaluating appropriately and meeting alignment standards.
Utilizes the Partner Quality Leader playbook effectively to improve quality program metrics.
Proactively reports quality related trends to the business as measured by our key performance indicators.
Responsible for strategic continuous improvement review. Lead any required data analysis to ensure business results are being captured in both the performance and customer care colleague scorecards.
-
Process Excellence Consultant
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,750,000 per yearAbout the Job: Process Excellence Consultant—Healthcare (Cebu)Nature Of the Account: HealthcareType of Support: Non-voiceWork Arrangement: Onsite (Cebu)Shift Schedule | Rest Days: US business hours; Weekends offQualifications:Bachelor's degree or equivalent work experience required.Well versed in a Healthcare account (US benefits)Has relevant experience in...
-
Process Excellence Consultant
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job: Process Excellence Consultant - Healthcare (Cebu City) | Onsite Nature Of the Account: Healthcare Type of Support: Non-voice Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest days: US business hours; Weekends off Qualifications:College GraduateWell versed in a Healthcare account (US benefits)Has relevant experience...
-
Process Excellence Consultant
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per yearAbout the job: Process Excellence Consultant - Healthcare (Cebu City) | OnsiteNature Of the Account: HealthcareType of Support: Non-voiceStart Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest days: US business hours; Weekends offQualifications:College GraduateWell versed in a Healthcare account (US benefits)Has relevant experience in...
-
Process Excellence Consultant
1 day ago
Cebu City, Central Visayas, Philippines Wipro Limited Full time ₱1,200,000 - ₱2,400,000 per yearJob Title: Process Excellence Consultant - L2 Req Id: 73090 City: Cebu State/Province: Cebu State Posting Start Date: 9/26/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...
-
Process Excellence Consultant
5 days ago
Cebu City, Central Visayas, Philippines Wipro Full time ₱900,000 - ₱1,200,000 per yearJob description:Working Setup:Onsite, Cebu Central BlocWork Schedule:U.S. Night Shift HoursThe Partner Quality Leader is responsible for ensuring ALIGHT's CARE Quality Program is effectively executed and delivered upon by their aligned Partner team leads (TLs) when monitoring and coaching their Customer Care representatives. They will work closely with the...
-
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per yearAbout the job: Process Excellence Consultant - Healthcare (Cebu) | Onsite Nature Of the Account: Healthcare Type of Support: Non-voice Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: US business hours; Weekends off Qualifications:College GraduateWell versed in a Healthcare account (US benefits)Has relevant experience in...
-
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per yearAbout the job: Process Excellence Consultant - Healthcare (Cebu) | OnsiteNature Of the Account: HealthcareType of Support: Non-voiceStart Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: US business hours; Weekends offQualifications:College GraduateWell versed in a Healthcare account (US benefits)Has relevant experience in process...
-
Process Excellence Consultant
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per yearNature Of the Account: Healthcare Type of Support: Non-voice Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: US Business hours; Weekends off Qualifications:College GraduateWell versed in a Healthcare account (US benefits)Has relevant experience in process improvement and QA for 3 yearsTotal experience should not be less than...
-
Process Excellence Consultant
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per yearNature Of the Account: HealthcareType of Support: Non-voiceStart Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Restdays: US Business hours; Weekends offQualifications:College GraduateWell versed in a Healthcare account (US benefits)Has relevant experience in process improvement and QA for 3 yearsTotal experience should not be less than 7...
-
Process Excellence Consultant
7 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱780,000 - ₱816,000 per yearCollege GraduatesWell versed in a Healthcare account (US benefits)Has relevant experience in process improvement and QA for 3 years8 years and up of overall working experiencePreferred: Six Sigma methodologies/certificationsWork Setup: 100% ONSITEWork Location: Cebu IT ParkWork Schedule: US Business Hours (fixed weekends off)Job Type: Full-timePay: Php65,...
