Product Support Officer

4 days ago

Makati City, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱120,000 - ₱180,000 per year

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Position Title:  Product Support Officer

Job Summary

The Product Support Officer shall be responsible for providing strategic administrative and segment support to the CASA, Payments and Debit Cards business units. He/She shall also ensure that the RPD team has sufficient resources to meet its goals, and that the resources are used optimally.

Specific Duties & Responsibilities

  • Oversees generation of regular reports and monitoring dashboards; analyzes the department's performance vs plan
  • Manages project status and ensures compliance to plans; coordinates with external units to resolve issues
  • Assists in monitoring and timely measurement of effectiveness of initiatives or campaigns

  • Oversees budget development, management, and monitoring

  • Consolidates the OPEX / CAPEX budget for review before submission to FPAD

  • Monitors BUDCOM action items

  • Monitors Marketing budget for Products

  • Workplace Complaints Management & Tracking

  • Vendor Performance Review (VPRC) Checklist
  • Oversees monitoring of audit, compliance and fraud items

  • Budget development, management, and monitoring

  • Reviews & summarizes consolidated budget for OPEX / CAPEX before submission to FPAD

  • Monitors BUDCOM action items & Marketing budget for Products

  • Monitors compliance to budget

  • Monitors audit, compliance and fraud items

Other Details:

Rank: Junior Officer

Office Location: The Shops, BGC

Business Unit: CBS - Retail Deposits and Payment Products Division

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