Product Support Officer
4 days ago
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Position Title: Product Support Officer
Job Summary
The Product Support Officer shall be responsible for providing strategic administrative and segment support to the CASA, Payments and Debit Cards business units. He/She shall also ensure that the RPD team has sufficient resources to meet its goals, and that the resources are used optimally.
Specific Duties & Responsibilities
- Oversees generation of regular reports and monitoring dashboards; analyzes the department's performance vs plan
- Manages project status and ensures compliance to plans; coordinates with external units to resolve issues
- Assists in monitoring and timely measurement of effectiveness of initiatives or campaigns
Oversees budget development, management, and monitoring
Consolidates the OPEX / CAPEX budget for review before submission to FPAD
Monitors BUDCOM action items
Monitors Marketing budget for Products
Workplace Complaints Management & Tracking
- Vendor Performance Review (VPRC) Checklist
- Oversees monitoring of audit, compliance and fraud items
Budget development, management, and monitoring
Reviews & summarizes consolidated budget for OPEX / CAPEX before submission to FPAD
Monitors BUDCOM action items & Marketing budget for Products
Monitors compliance to budget
Monitors audit, compliance and fraud items
Other Details:
Rank: Junior Officer
Office Location: The Shops, BGC
Business Unit: CBS - Retail Deposits and Payment Products Division
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