After Hours Rostering Officer

2 weeks ago

Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

About Us

At Jiniaa , we pride ourselves on delivering exceptional staffing solutions for our clients, often in fast-paced and high-demand environments. Our reputation is built on reliability, responsiveness, and the ability to deliver the right people at the right time – even for the most challenging shifts.

We are seeking an After Hours Rostering Officer to join our team and ensure smooth staffing coverage during early mornings and late evenings.

About the Role

You will be responsible for managing rosters and responding to urgent shift changes outside of standard business hours. This role requires strong communication skills, quick thinking, and a solutions-focused mindset to ensure all shifts are covered.

Key Responsibilities:

  • Coordinate and update rosters for staff across multiple locations
  • Respond promptly to after-hours calls, texts, and emails regarding roster changes
  • Fill vacant shifts quickly using available staff lists and contacts
  • Maintain accurate and up-to-date scheduling records
  • Liaise with clients and staff to confirm shift arrangements
  • Escalate urgent matters to management as required

About You

  • Previous rostering or scheduling experience (highly desirable)
  • Strong organisational and time-management skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and make quick decisions under pressure
  • Confident using rostering software or willing to learn
  • Reliable and committed to covering the agreed hours

Hours

  • Weekdays & Weekends :

    • 6:00 am – 10:00 am
    • 9:00 pm – 11:30 pm

  • Flexibility to cover additional hours if required will be an advantage.

Why Join Us?

  • Flexible, work-from-home opportunity
  • Be part of a supportive and committed team
  • Make a direct impact in ensuring quality service delivery for clients
  • Opportunities for growth in a dynamic and expanding company

How to Apply:

If you're ready to take on a key role in our after-hours operations and thrive in a fast-paced environment, we'd love to hear from you.

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