People Operations Administrator

2 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱30,000 - ₱60,000 per year

PEOPLE OPERATIONS ADMINISTRATOR (Work Cover & Compliance)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN PEOPLE OPERATIONS ADMINISTRATOR (Work Cover & Compliance)?

The People Operations Administrator plays a vital role in supporting the People Team across both recruitment and WorkCover/ACC administration for our retail network across Australia and New Zealand.

This role ensures the efficient, accurate, and compliant management of high-volume recruitment, onboarding, and injury/claims administration. Working remotely from Manila, you will collaborate closely with the Talent Manager, HR Business Partners, Payroll, and Retail Leaders to deliver a seamless and compliant people experience.

Exceptional organisation, attention to detail, and communication skills are essential to ensure consistency across multiple time zones and jurisdictions.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • nd file ACC45 claim forms received from employees or medical providers, ensuring accuracy and completeness.
  • Record all incidents in the company register within 24 hours and maintain copies of all documentation.
  • Coordinate "first-week compensation" payments (80% of average weekly earnings) for any employee unable to work due to a work-related injury.
  • Complete and submit ACC3 – Employer's Report of Injury when requested, providing accurate wage and employment details to ACC.
  • Maintain communication with ACC case managers and ensure claim records meet privacy and audit standards.

Systems, Data & Compliance

  • Perform accurate and timely data entry across recruitment, onboarding, HR, and injury management systems.
  • Maintain all candidate, employee, and claim records in compliance with privacy and data security standards.
  • Prepare and maintain recruitment, WorkCover, and ACC trackers for reporting and audit purposes.
  • Support audits and contribute to continuous improvement initiatives within the People Team.

Team & Stakeholder Support

  • Provide administrative support to the Talent Manager and HR Business Partners across recruitment and injury management processes.
  • Liaise remotely with Store Leaders, Payroll, candidates, and external agencies.
  • Communicate clearly and professionally across email, chat, and video channels.

  • Support the rollout of People Team projects including wellbeing, safety, and engagement initiatives.

  • Assist with ad-hoc HR administrative duties as required.

WHAT ARE WE LOOKING FOR?

Essential:

  • Previous experience in recruitment, HR, or workers' compensation/ACC administration (retail or multi-site environment preferred).
  • Working knowledge of Australian WorkCover and New Zealand ACC processes and employer obligations.
  • Strong administrative, organisational, and time management skills.
  • Excellent written and verbal communication across diverse teams.
  • Proficiency with HRIS/ATS systems and Microsoft Office (Excel proficiency advantageous).

Desirable:

  • Experience supporting distributed retail or field-based teams.
  • Knowledge of payroll processes relating to compensation and leave payments.
  • Familiarity with compliance reporting and audit preparation.

Attributes

  • Empathetic, confidential, and people-focused.
  • Highly organised and methodical with a continuous-improvement mindset.
  • Confident working independently while collaborating across time zones.

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