Customer Relations Officer

3 days ago

Mandaluyong Central Post Office P, Philippines Linde Philippines Full time

What is your role?

  • Acting as first point of contact for Customers, in relation to order placement and order related queries and customer enquiries including queries, complaints, product information and account information.

What will you do?

  • Provides superior coaching and close supervision to all the Customer Relations Officer.
  • Accurate and fast order placement including emergency deliveries.
  • Accurate identification and recording of customer enquiries, with appropriate ownership and resolution.
  • Minimize customer dissatisfaction by ensuring enquiries are handled within agreed timescales.
  • Deal with all customer communications via all media sources – phone, fax, email etc.
  • Proactive outbound communication – e.g. brought-backs, shortages
  • Operate within all defined area and CSC KPI's.
  • Ensure full adherence to agreed Service Level Agreement.
  • Actively participates in CSC related Sales campaigns – Opportunity Spotting / Sales lead generation.
  • Establishing positive relationships with customers to maintain loyalty.
  • Supporting Linde Brand values through effective customer service.
  • Accurate and maximum utilization of SAP functionality in maintenance of customer master database and CRM functionalities, particularly tele query to capture all customer enquiries to support CRM intent.
  • Adopt variety of champion roles – customer / area/business /SAP to support multi-skilled role and build effective CSC team.
  • Deliver against stretching KPI's for customer call handling.
  • Ensures a "Get it right first time" approach is delivered – supported by online help systems, training and coaching.
  • Able to handle high volumes of customer enquiries, taking effective decisions and ensuring maximum customer satisfaction.
  • Personally develop selling skills to maximize opportunities and sales to existing or new customers.
  • Participate in any CSC specific sales initiative – e.g. catalogue selling
  • Actively supports and ensures compliance with CSC sales and other business initiatives.
  • Assist in implementing and supporting marketing PSO strategies.
  • Handle Linde PH's social media management and telemarketing for prospective clients
  • Build strong collaborative relationships with other departments, specifically other CSC teams, distribution, sales and marketing departments.
  • Ensure open communication lines within the Customer Relations department.
  • Compliance to Linde Health and Safety programme.
  • Maintain safe working environment and practices.

Required Qualification / Experience

  • Bachelor's Degree in any field
  • Advanced telephone sales experience
  • Proven deliverer of results
  • Understanding of sales and marketing, customer segmentation and account management.
  • Proven superior influencing skills
  • Experience in working under pressure / high volume environments
  • SAP Systems experience / CRM applications / PC package experience
  • Considerable commercial knowledge
  • Previous experience in contract negotiation / new business acquisition

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Mandaluyong Central Post Office 1550 P00: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

  • Customer Relations Officer

    3 days ago

    Quezon City Central Post Office P, Philippines Philippine Federation of Local Councils of Women Full time ₱90,000 - ₱150,000 per year

    Richprime Motor Corporation is under the Richprime Group of Companies, which distributes the car brand BYD. BYD is the global No. 1 in New Energy Vehicles (NEVs) in 2023.Job SummaryThe Customer Relations Officer will manage customer interactions, handle complaints, provide information, and foster positive relationships in our automotive business. This role...

  • Customer Relations Officer

    2 weeks ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱300,000 - ₱600,000 per year

    We seek for a dedicated Customer Relations Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Employee Relations Officer

    2 weeks ago

    Mandaluyong Central Post Office P, Philippines But First, Coffee Full time ₱200,000 - ₱300,000 per year

    As a Employee Relations Officer, you'll be responsible of the following:Employee RelationsServe as the first point of contact for employee concerns and policy-related inquiries.Mediate and resolve workplace conflicts in a fair and timely manner.Guide managers on handling sensitive employee issues and maintaining compliance with labor laws and company...

  • Customer Relation Officer

    2 weeks ago

    Caloocan City Central Post Office P, Philippines FASTPACE TRACTOR CORPORATION Full time ₱192,000 - ₱216,000 per year

    Assists customers by providing solutions to inquiries and delivers technical support to clients.Oversees feedback management and monitors key performance indicators, including response rates and customer satisfaction scores.JOB QUALIFICATIONGraduate of any related courseAverage to strong oral and written communication skillsWell-organized with sound...

  • International Relations Officer

    3 days ago

    Mandaluyong Central Post Office P, Philippines PHILIPPINE RED CROSS Full time ₱300,000 - ₱348,000 per year

    The International Relations Officer – Resource Mobilization, generates resources in the forms of logistical, technical manpower and or financial support for PRC through mapping, networking and direct communication to potential partners either within or outside the RCRC movement. The goal is to bring all partners (who shares the same vision or goals)...

  • Sales and Customer Experience Officer

    7 days ago

    Mandaluyong Central Post Office P, Philippines Feel Good Food Group Inc. Full time ₱144,000 - ₱360,000 per year

    Attends to clients' requirements and concerns|Monitors and ensures the completion of delivery and clients' satisfactionMust have empathy and genuine concern for customers' issues and requests.Assists in sales and marketing administrative requirementsManages the logistics requirements and delivery routes for efficient delivery of food itemsJob Type:...

  • Customer Care Officer

    2 weeks ago

    Ortigas Post Office P, Philippines The New APEC Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    We seek for a dedicated Customer Care Officer to join our team. As the first point of contact for our valued clients, you will play a crucial role in ensuring a positive and efficient customer experience. Also, you will be responsible for both day-to-day operations and strategic improvements to our customer care processes.What You'll Do:Handle escalated...

  • Audit Officer

    1 day ago

    Mandaluyong Central Post Office P, Philippines J-K Network SERVICES Full time ₱540,000 per year

    COMPANY PROFILE: A largest non-bank financial in Japan that provides auto loans and they entered Philippine market 6 years ago. They are known for a fast and easy approval process, enabling customers to get behind the wheel of their desired vehicle quickly. They are recognized as growing for auto financing.POSITION: Audit Officer - CPAINDUSTRY: Financial...

  • Front Desk Supervisor/Resident Relations Officer

    7 days ago

    Mandaluyong Central Post Office P, Philippines TahjNsdmm Management Services Inc. Full time ₱324,000 per year

    Bachelor Degree holder of Hotel and Restaurant Management, Tourism, Mass Communications and other similar courseWith proven work or internship experience abroad is an advantageWith supervisory role experience in a hotel or high-end residential buildingPersonable and projects a professional imageExcellent in English (verbal and written)Mature, Highly...

  • Office Staff

    7 days ago

    Mandaluyong Central Post Office P, Philippines Dionne Food Concepts, OPC Full time ₱200,000 - ₱400,000 per year

    Processing and recording transactions-preparations of accounts payable and recording of accounts receivablesChecking bank reconcillationsPreparing budgets and financial reportsPerforming other basic office tasksProficiency with computers and bookkeeping softwareFamiliarity with basic accounting principles and software, and with local duties and...