Onsite Technical Support Associate

3 hours ago

Quezon City, National Capital Region, Philippines UTAK POS Full time ₱250,000 - ₱350,000 per year
  • Troubleshoot and repair POS tablets, printers, cash drawers, dual screens, and related hardware.
  • Provide basic system assistance and escalate software issues when needed.
  • Ensure 100% completion of endorsed technical support visits and hardware repairs within set timelines.
  • Perform monthly proactive check-ins with priority clients and document any concerns.
  • Maintain good client relationships by reassuring ongoing support and addressing concerns professionally.
  • Collect client feedback, testimonials, and photo/video documentation during visits while identifying and securing referral lead opportunities.

  • Support company events, expos, and workshops by assisting with setup, logistics, and basic lead generation.

  • Minimum Qualifications: At least 1-2 years experience in technical support, IT field service, or POS/software troubleshooting.

  • Basic knowledge of hardware repair for tablets, printers, and related peripherals.
  • Strong customer service and interpersonal skills.
  • Ability to work independently in field environments.
  • Willingness to travel for on-site client support and attend company events.
  • Comfortable interacting with business owners and conducting basic promotions.
  • Organized, detail-oriented, and proactive in issue resolution.

Note : Salary is negotiable.

UTAK POS ) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy. We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores. Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us

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