Onsite Technical Support Associate

2 hours ago

Quezon City, National Capital Region, Philippines UTAK Full time ₱80,000 - ₱120,000 per year
  • Troubleshoot and repair POS tablets, printers, cash drawers, dual screens, and related hardware.
  • Provide basic system assistance and escalate software issues when needed.
  • Ensure 100% completion of endorsed technical support visits and hardware repairs within set timelines.
  • Perform monthly proactive check-ins with priority clients and document any concerns.
  • Maintain good client relationships by reassuring ongoing support and addressing concerns professionally.
  • Collect client feedback, testimonials, and photo/video documentation during visits while identifying and securing referral lead opportunities.
  • Support company events, expos, and workshops by assisting with setup, logistics, and basic lead generation.

Minimum Qualifications

  • At least 1-2 years experience in technical support, IT field service, or POS/software troubleshooting.
  • Basic knowledge of hardware repair for tablets, printers, and related peripherals.
  • Strong customer service and interpersonal skills.
  • Ability to work independently in field environments.
  • Willingness to travel for on-site client support and attend company events.
  • Comfortable interacting with business owners and conducting basic promotions.
  • Organized, detail-oriented, and proactive in issue resolution.

Note
: Salary is negotiable.

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