Quality Analyst

Job Description Posted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PM Job Purpose The Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...

Quality Analyst (QA) Position: Quality Analyst (QA)Number of hours: 40 Hrs/weekSchedule: TBD Location: Manila, National Capital Region, Philippines Responsibilities Monitor and evaluate customer interactions (calls, emails, chats) to ensure compliance with quality standards and company policies. Conduct regular quality audits and provide detailed reports on...

Overview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of...

Company Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The key focus of the Quality Analyst is to evaluate...

The Quality Analyst is responsible for promoting, supporting and executing the Quality Assurance program for either the Commercial Tower or Consumer Tower of Chubb Business services through the following key responsibilities: Develop working knowledge of all processes, systems and applications involved in QA review activities for the LOB he/she will support...

Job Description: We are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement.Responsibilities: - Conduct evaluations and data analysis to ensure quality standards are metCollaborate effectively...

The Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers' experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers.Responsibilities:QA Specialist Analyst will...

VirtualStaff365 is a leading Australian-based offshore recruitment and staffing provider, connecting top talent in the Philippines with innovative businesses across Australia and New Zealand. We pride ourselves on a candidate-first approach, long-term client partnerships, and a collaborative internal team culture.As a fast-growing business in a fast-growing...

DescriptionWe are seeking a highly organized and detail-oriented Quality Analyst to join our team. The ideal internal candidate demonstrates strong work ethics, excellent collaboration skills, and a commitment to continuous improvement. Key qualifications include:- Willingness to work overtime to complete assigned tasks  - Rational approach aligned with...

Were looking for a Data Quality Analyst who can combine a strong eye for detail with technical know-how to validate dashboards, ensure data quality, and support high-impact reporting and BI solutions. This role is perfect for someone who enjoys digging into Power BI reports, writing test cases, and collaborating with developers and analysts in a fast-paced,...