Dispatcher – Excel
5 days ago
About Us:
We're a prominent player in the logistics industry, operating as one of the leading multi-million-dollar businesses in the USA. With three leading logistics hubs in San Francisco and servicing Amazon.
Join Our Team as a Back Office Support - Voice (Dispatcher)
We are looking for a professional, dependable Back Office Support - Voice (Dispatcher) to join our logistics operations team. In this role, you'll be responsible for managing communications, supporting delivery drivers, monitoring routes, and ensuring smooth, on-time deliveries.
Position Details:
- Job Type: Freelance Full-time (42 hours/week). Responsible for government mandatories (Tax and other mandates)
- Schedule: 5 days' work week (between 12 am-2:30 pm Manila time) with flexibility for schedule changes based on business needs.
- Location: On-site in Quezon City, Eastwood
- Compensation: Up to PHP35,000 all in monthly salary (based on experience)
What You'll Be Doing
- Coordinate and dispatch delivery drivers to meet on-time delivery targets and operational goals.
- Use advanced Excel functions (pivot tables, VLOOKUP/XLOOKUP, macros, conditional formatting, formulas, charts) to track performance metrics, build reports, and analyze large data sets.
- Monitor routes in real-time to address issues such as delays, route adjustments, and driver support.
- Analyze historical route data and driver performance to inform staffing decisions and route planning.
- Maintain accurate records and documentation related to dispatch and driver activity.
- Collaborate closely with delivery associates, managers, and Amazon operations teams to ensure seamless daily execution.
- Generate and present data-driven insights to support continuous improvement initiatives.
- Assist in schedule planning, route assignments, and overall logistics strategy.
We're Looking for Someone Who:
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
- Speaks excellent English (B2/C1 level)
- Has experience in customer service, back office, or logistics
- Can multitask, stay calm under pressure, and problem-solve fast
- Is Excel-savvy (Intermediate to Advanced)
- Has dispatcher experience (a big plus)
What's in It for You?
- Paid training to set you up for success
- Work in a supportive, growth-focused environment
- Real career advancement opportunities
Job Type: Full-time
Pay: Php22, Php30,000.00 per month
Benefits:
- Paid training
Work Location: In person
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