BPO Team Leader

4 days ago

Taguig, National Capital Region, Philippines Movate Full time ₱180,000 - ₱240,000 per year

Job title
: Team Leader

Location:
McKinley, Taguig (Onsite)

Experience:
3+ years of experience in a Team Lead role handling Helpdesk team

No of Openings:
1

Job Responsibilities:

  • Participate daily in the training and development of direct reports. Heavy focus on coaching monitored calls to improve call efficiency techniques and sales strategies
  • Drive accountability in meeting or exceeding expectations regarding attendance, punctuality, and productivity responsibilities
  • Create a positive and motivating work environment that recognizes both the individual and the team's successes on a daily, weekly, and monthly basis
  • Help manage the rollout of new and/or pilot programs/changes to ensure accuracy and completeness, which may include training and ongoing monitoring to maintain quality.
  • Assist management and trainers to develop, coordinate, communicate and train direct reports on program or product changes.

Qualifications:

  • Must have at least 3 years of experience handling the
    Technical Program
  • Must have at least 1 year of experience leading a
    Helpdesk Team
  • Must be willing to work on flexible schedules
  • Must be willing to work onsite at
    McKinley, Taguig City
    .

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