BPO Team Leader

4 days ago


Taguig, National Capital Region, Philippines J-K Network Full time ₱480,000 - ₱720,000 per year

COMPANY PROFILE: The company is already 18 years in the industry and they

provide a wide range of BPO services including Customer Service Outsourcing, IT

Service Desk Operations, Finance and Accounting, Human Resources Outsourcing,

Legal Process Outsourcing, Sales and Fulfillment, and Business Transformation

Services. They have state-of-the-art infrastructure in prime business locations in Manila,

with 24/7 operations support.

POSITION: BPO Team Leader

INDUSTRY: BPO Company

WORK LOCATION: BGC Taguig

WORK SCHEDULE: Shifting Schedule

SALARY: Php40,000-Php60,000

WORK SET UP: Work on site

BENEFITS:

HMO

Government Benefits

13 th Month pay

Sick leave

Leave Credits

JOB REQUIREMENTS

Bachelor's degree

With 3 years' experience as Team Leader in BPO

With experience in handling voice and inbound calls agents

At least 4 years' experience in BPO industry

Amendable to work in shifting schedule

JOB RESPONSIBILITIES

Responsible in managing teams, resource planning, career planning, and

performance management

Ensure the effective coaching and training the team members

Regularly prepare internal and external governance

Assist team members with the latest process update and changes

Monitor team members performance and identify areas for improvement

RECRUITMENT PROCESS

Initial Interview

Final Interview

Job Offer

Look for: Ms. Camila

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Work Location: In person



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