
BPO Team Leader
4 days ago
COMPANY PROFILE: The company is already 18 years in the industry and they
provide a wide range of BPO services including Customer Service Outsourcing, IT
Service Desk Operations, Finance and Accounting, Human Resources Outsourcing,
Legal Process Outsourcing, Sales and Fulfillment, and Business Transformation
Services. They have state-of-the-art infrastructure in prime business locations in Manila,
with 24/7 operations support.
POSITION: BPO Team Leader
INDUSTRY: BPO Company
WORK LOCATION: BGC Taguig
WORK SCHEDULE: Shifting Schedule
SALARY: Php40,000-Php60,000
WORK SET UP: Work on site
BENEFITS:
HMO
Government Benefits
13 th Month pay
Sick leave
Leave Credits
JOB REQUIREMENTS
Bachelor's degree
With 3 years' experience as Team Leader in BPO
With experience in handling voice and inbound calls agents
At least 4 years' experience in BPO industry
Amendable to work in shifting schedule
JOB RESPONSIBILITIES
Responsible in managing teams, resource planning, career planning, and
performance management
Ensure the effective coaching and training the team members
Regularly prepare internal and external governance
Assist team members with the latest process update and changes
Monitor team members performance and identify areas for improvement
RECRUITMENT PROCESS
Initial Interview
Final Interview
Job Offer
Look for: Ms. Camila
Job Type: Full-time
Pay: Php40, Php60,000.00 per month
Work Location: In person
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