Customer Service Advisor

3 days ago

Pasay Fairview Clark Cebu Philippines Decathlon Philippines Full time ₱80,000 - ₱120,000 per year

Join a rapidly growing global company here at Decathlon Philippines We are looking for like-minded individuals who match our company values, can be the next leaders of tomorrow, and above all, who share our passion for Sport

As a Store Customer Service Advisor, your role is to deliver high-quality end-to-end customer service to Decathlon Philippines' sport users; you will ensure our customers are delighted with our services from the Welcoming Desk all the way to our Check-out counters. This is a full-time role with the following responsibilities:

  • Sales and Operations – Help our customers with their sports journey through visual merchandising, store layouts, store campaigns, and excellent customer experiences.
  • Customer Satisfaction –  Ensure the satisfaction of your customers and build loyalty across all channels by establishing relationships and creating the best experience for them.
  • Online Orders Management - manage orders autonomously: receiving orders, managing incidents through providing high-quality click and collect area.
  • Merchandising – Show your creativity in attracting fellow sport lovers Sell our physically or digitally available products that meet the customer's needs.

Your mission will be to create a seamless and delightful experience for your customers from the beginning of their shopping journey to check-out. You will ensure the satisfaction of our customers and build loyalty by establishing relationships and creating the best experience for them. By using your knowledge of the local market and your passion for sports, you'll make decisions on your products and services offered both in-store and online. 

As the starting line to your sportive career, you also get access to a global network of training, support, and mentorship across 61 countries. Discover your skills, hone your work ethic, and grow your career within an inclusive and fully supportive work environment where sport is at the heart of our business

Profiles we are looking for...
  • Sportive At Decathlon, we're always looking for someone who is passionate about sport
  • Energetic and optimistic
  • Has a knack for sharing their sportive experiences with customers 
  • Positive, hands-on attitude with a desire to learn
  • Flexible and agile to different career opportunities and development
  • Able to thrive in a fast-paced environment
  • Able to work usual retail hours; including holidays and weekends
  • Fresh graduates are welcome to apply

What we are Offering
  • More than 20 Training Sessions in your first 12 Months (store managers also benefit from trainings in our international offices)
  • A competitive remuneration package
  • A zig-zag career opportunities here and abroad
  • Mandatory Government Benefits (SSS, PhilHealth, PAGIBIG)
  • An opportunity to be a Decathlon Shareholder
  • HMO coverage
  • 20% Teammate Decathlon purchase discount to support your sports activities
  • 10,000php yearly sports voucher (Any products worth 10K to support your sports goals
  • Vacation leave (Available after 6 Months Probation Period) and Sick leave

Ready to kickstart your career in Sports Retail?
Apply now and become a teammate in Decathlon Philippines

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