Telephone Operator

1 week ago

Quezon City, National Capital Region, Philippines Careers at SMA Full time ₱251,020 per year
  • Answer incoming calls within 30 seconds
  • Qualifying calls- determine if escalation is needed and which department or point person needs to be aware. This includes sending a voice message to that department/person, SMS and/or an email.
  • Accurately track and ensure minimum information requirement are included in the case notes
  • Accurately assign the lead to the correct company and point person. If needed, utilize calendly in plotting the lead under the appropriate department and/or office manager.
  • Update internal tracker with accurate information as soon as the interaction has taken place.
  • Send EOD report.
  • Performs other tasks as may be assigned by Management

Qualifications:

  • A minimum of three (3) years of experience in a BPO setup
  • Excellent communication skills, both verbal and written.
  • Proficiency in handling phone calls with professionalism and courtesy.
  • Ability to multitask efficiently while maintaining accuracy.
  • Strong typing skills for note-taking and data entry during calls.
  • Attention to detail to ensure accurate message taking and forwarding.
  • Adaptability to various industries and client needs.
  • Familiarity with telephone systems and call management software.
  • Patience and empathy in dealing with callers, including those in stressful situations.
  • Reliable and punctual attendance, often in a 24/7 work environment.

Perks:

  • Long-term/full-time position
  • Competitive pay is at
    23,102.13 gross
  • 13th Month pay
  • Pay begins on day 1 of training
  • Benefits, such as: HMO, Loyalty investment Fund, Pag Ibig MP2 Savings, and Memorial Plan
  • Work Life Balance with 15 annual paid leaves
  • Attendance performance-based incentives
  • Quarterly In-person Team-Buildings
  • Annual Company Outing - A yearly team adventure to unwind and celebrate together
  • Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways
  • Annual Performance Review - Performance-based reviews with opportunities for pay raises.
  • Annual Sports Fest - Show your team spirit and compete in fun games and tournaments

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