Telephone Operator
1 week ago
- Answer incoming calls within 30 seconds
- Qualifying calls- determine if escalation is needed and which department or point person needs to be aware. This includes sending a voice message to that department/person, SMS and/or an email.
- Accurately track and ensure minimum information requirement are included in the case notes
- Accurately assign the lead to the correct company and point person. If needed, utilize calendly in plotting the lead under the appropriate department and/or office manager.
- Update internal tracker with accurate information as soon as the interaction has taken place.
- Send EOD report.
- Performs other tasks as may be assigned by Management
Qualifications:
- A minimum of three (3) years of experience in a BPO setup
- Excellent communication skills, both verbal and written.
- Proficiency in handling phone calls with professionalism and courtesy.
- Ability to multitask efficiently while maintaining accuracy.
- Strong typing skills for note-taking and data entry during calls.
- Attention to detail to ensure accurate message taking and forwarding.
- Adaptability to various industries and client needs.
- Familiarity with telephone systems and call management software.
- Patience and empathy in dealing with callers, including those in stressful situations.
- Reliable and punctual attendance, often in a 24/7 work environment.
Perks:
- Long-term/full-time position
- Competitive pay is at
23,102.13 gross - 13th Month pay
- Pay begins on day 1 of training
- Benefits, such as: HMO, Loyalty investment Fund, Pag Ibig MP2 Savings, and Memorial Plan
- Work Life Balance with 15 annual paid leaves
- Attendance performance-based incentives
- Quarterly In-person Team-Buildings
- Annual Company Outing - A yearly team adventure to unwind and celebrate together
- Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways
- Annual Performance Review - Performance-based reviews with opportunities for pay raises.
- Annual Sports Fest - Show your team spirit and compete in fun games and tournaments
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