Telephone Operator

1 week ago


Quezon City, National Capital Region, Philippines Careers at SMA Full time ₱251,020 per year
  • Answer incoming calls within 30 seconds
  • Qualifying calls- determine if escalation is needed and which department or point person needs to be aware. This includes sending a voice message to that department/person, SMS and/or an email.
  • Accurately track and ensure minimum information requirement are included in the case notes
  • Accurately assign the lead to the correct company and point person. If needed, utilize calendly in plotting the lead under the appropriate department and/or office manager.
  • Update internal tracker with accurate information as soon as the interaction has taken place.
  • Send EOD report.
  • Performs other tasks as may be assigned by Management

Qualifications:

  • A minimum of three (3) years of experience in a BPO setup
  • Excellent communication skills, both verbal and written.
  • Proficiency in handling phone calls with professionalism and courtesy.
  • Ability to multitask efficiently while maintaining accuracy.
  • Strong typing skills for note-taking and data entry during calls.
  • Attention to detail to ensure accurate message taking and forwarding.
  • Adaptability to various industries and client needs.
  • Familiarity with telephone systems and call management software.
  • Patience and empathy in dealing with callers, including those in stressful situations.
  • Reliable and punctual attendance, often in a 24/7 work environment.

Perks:

  • Long-term/full-time position
  • Competitive pay is at
    23,102.13 gross
  • 13th Month pay
  • Pay begins on day 1 of training
  • Benefits, such as: HMO, Loyalty investment Fund, Pag Ibig MP2 Savings, and Memorial Plan
  • Work Life Balance with 15 annual paid leaves
  • Attendance performance-based incentives
  • Quarterly In-person Team-Buildings
  • Annual Company Outing - A yearly team adventure to unwind and celebrate together
  • Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways
  • Annual Performance Review - Performance-based reviews with opportunities for pay raises.
  • Annual Sports Fest - Show your team spirit and compete in fun games and tournaments

  • Telephone Operator

    2 days ago


    Quezon City, National Capital Region, Philippines Avesco Marketing Corp. Full time ₱150,000 - ₱250,000 per year

    -Answers incoming calls and places outgoing calls-Directs call to guest rooms, staff, or departments through the switchboard or PBX system.-Understand the telephone operator board or PBX switchboard operations.-Provides paging services for guests and employees.-Following telephone etiquette-Trains or assists with training new telephone operators in...

  • Telephone Operator

    1 day ago


    Quezon City, National Capital Region, Philippines Avesco Marketing Corporation Full time ₱150,000 - ₱250,000 per year

    -Answers incoming calls and places outgoing calls-Directs call to guest rooms, staff, or departments through the switchboard or PBX system.-Understand the telephone operator board or PBX switchboard operations.-Provides paging services for guests and employees.-Following telephone etiquette-Trains or assists with training new telephone operators in...


  • Makati City, National Capital Region, Philippines UHI Full time ₱180,000 - ₱240,000 per year

    Job briefWe are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.ResponsibilitiesGreet and welcome guests as soon as they arrive at the officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material...

  • Concierge

    3 days ago


    Quezon City, National Capital Region, Philippines Ortigas Land Corporation Full time ₱150,000 - ₱250,000 per year

    Duties and Responsibilities:Assist and Report to the Lead Concierge on the concierge function at OPMI.Act as a Company Ambassador in communicating the Company's image as a high-quality service provider to all clients, caller and visitors.Answer all telephone calls and enquiries that come through the telephone switchboard system and direct them to the right...


  • Quezon City, National Capital Region, Philippines RELX Full time ₱1,200,000 - ₱3,600,000 per year

    Job SummaryThe Operations Supervisor is responsible for supervising the timely completion of Reed Exhibitions campaigns. The role supervises the planning, organizing, executing and reporting of all Reed Exhibitions campaigns and will be accountable for achieving the shows goals.AccountabilitiesEmployee Performance ManagementEnsure new employees are oriented...


  • Quezon City, National Capital Region, Philippines Tenet Healthcare Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARYThe Supervisor is responsible for the supervision and leadership of the Patient Account Representatives; both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management. Attend meetings and respond timely to all...


  • Makati City, National Capital Region, Philippines Wordtext Systems Incorporated Full time ₱250,000 - ₱500,000 per year

    Wordtext Systems, Inc. (WSI) is looking for passionate, adaptable, efficient, and hardworking individuals who are looking to grow their careers in the corporate world."Who is Wordtext Systems, Inc?"We are a pioneer in local IT product distribution, delivering specialized IT hardware and software products critical to the business requirements of our partners....

  • Microsoft Admin

    3 days ago


    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱30,000 - ₱60,000 per year

    Microsoft Operations SpecialistTasks and ResponsibilitiesSummaryThe Microsoft Operations Specialist position is located in the Microsoft Business Unit, reporting to the Operations Manager. The role is responsible for the administration of Quotes, Orders and Requests, including problem order management, and liaising between Sales, Distribution, Operations,...


  • Quezon City, National Capital Region, Philippines Aesthetic Science Full time $30,000 - $60,000 per year

    The Receptionist serves as the first point of contact for clients and potential clients, making it essential to maintain a professional appearance, work efficiently, and exude confidence at all times. This role is vital in creating a positive first impression and ensuring a welcoming atmosphere in the clinic.Key Responsibilities:Greet patients warmly upon...


  • Quezon City, National Capital Region, Philippines CPS Asia Pacific Full time ₱800,000 - ₱1,200,000 per year

    Inbound Telephone Sales Representative Tech Industry (No cold calls)Location: IBM Plaza, Eastwood CityBasic+ Commission + Great BenefitsAccount: USAAbout the RoleWe are looking for motivated and customer-focused Inbound Telephone Sales Representatives to join our growing team in the tech industry. You will be handling inbound calls from US-based clients,...