Quality Assurance Senior Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance BonusGlobal network of industry experts

Extensive training resources

Minimum Skills Required to Hire:The candidate:Must have at least 1 year tenure in current position

Must be meeting or exceeding performance metrics in the current position

Must not have any attendance issues and have not received any disciplinary action

Education:College/University graduate preferably with previous related work experience in the financial services

Technical Skills:Excellent LTC contract portfolio interpretation, including interpretation of state and federal regulations;Superior knowledge of LTC claims payment and provider eligibility adjudication processes and procedures.Knowledge of inter and intra departmental work flows and procedures;Excellent typing skills

Experienced in Excel, Access and access related report generation

Proficiency in all of the following systems: Promise, LifePRO, GLTC, CARE and Group GLTCKnowledgeable in managing Promise and Beacon Action BoxMedical terminology, coding and provider billing practices required

Soft Skills:Superior communication skills, both written and oral.Strong analytical and problem solving skills

Excellent decision making skills

Strong analytical skills including ability to draw conclusions from statistical data and recognize cause and affect relationships in processes and work flows.Ability to facilitate feedback of audit results in a detailed, educational, and professional manner.Strict attention to detail

Excellent coaching skills

Minimum Skills Requirements to Go-live:Product Specific KnowledgeKnowledge of company plans/line of business

Process Specific KnowledgeAble to identify the complex and non-complex transaction

Report generationQA process/Audit ProcessTools Specific KnowledgeLifeProGLTCCAREPega System BeaconPega System PromisePega System CSCSharepointWorkdayLet's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COMAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact *********** ArrangementHybrid