Production Assistant

Production Assistant
for Awesome CX by Transcom- Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a
Production Assistant
for our Awesome CX by Transcom Davao site. This role plays a critical part in transcript processing, performing quality checks on court reporter submissions including transcripts and exhibits. The ideal candidate will be comfortable working in a fast-paced environment and will take ownership of ensuring files are accurate, complete, and meet internal standards before delivery.

Join our Awesome CX by Transcom Family as a Production Assistant

Quality Assurance:

• Review and verify the completeness, formatting, and accuracy of stenographer-submitted transcripts and exhibits.
• Ensure all documents meet company guidelines and quality standards.

Communication with Reporters and Firms:

• Professionally correspond with court reporters via email to clarify discrepancies, request missing materials, or confirm transcript details.
• Professionally correspond with attorneys and other firm personnel via email to request missing, corrupted, or secured documents
• Track open requests and follow up to ensure timely resolution.

File Management:

• Organize and maintain electronic files using naming conventions and version control practices.
• Merge, bookmark, and modify PDFs using Adobe Acrobat for final preparation.

Workflow Coordination:

• Collaborate with internal teams to ensure timely processing and delivery of finalized materials.
• Monitor workload and respond within defined turnaround times.
• Prioritize workload according to priority status.

Confidentiality:

• Handle all materials with the highest level of confidentiality and discretion.

What we are looking for:

To be successful in this role you must…

Technical Proficiency:

• Comfortable working with Windows-based PC environments.

Strong skills in the following software:

• Notepad / Notepad++ for reviewing and editing raw text files
• Adobe Acrobat for working with PDF files (merge, mark, format)
• ZenDesk for ticket tracking and communication
• Google Suite (Docs, Sheets, Gmail, Drive) and Slack for daily operations and collaboration

Attention to Detail:

• Exceptional eye for catching errors and inconsistencies
• Ability to follow formatting guidelines and legal transcript standards

Communication Skills:

• Clear and professional email communication
• Polite persistence in following up on outstanding requests

Organizational Skills:

• Ability to manage and prioritize multiple files and deadlines
• Strong file management

Preferred Qualifications:

• Previous experience in transcript production, legal support, or court reporting industry
• Familiarity with legal transcript formatting conventions
• Experience working in a remote or hybrid support role

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn't equal perks We've got great amenities, suited to every need. You'll be hard pressed to find a company that doesn't say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is "good vibes". We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of "Keeping It Real" we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other's differences, whether that is by honoring a cultural holiday or celebrating Pride month

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is "Do the right thing". We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder After all, what's life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom's cool-ture.

Work doesn't have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That's in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there's so much we have to offer to bond our team together.

Year end party - honestly, we can't even explain it. You'd have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they're welcome. Just think about it - bring your dog to work every day, everyday

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members' birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face