Market Insights Supervisor

5 days ago

Ortigas, Philippines ICHS-Hire Full time ₱60,000 - ₱100,000 per year

DUTIES AND RESPONSIBILITIES

  • Checks and Audits Monitoring: Oversee the day-to-day site, vendor etc. checks and audits that make up the market analysis, ensuring compliance with company and policies, standards, and procedures.
  • Mystery Shopper: Oversee the companies mystery shopped program ensuring a regular, thorough and robust mystery shopper transaction are made and reported on.
  • Being Hands On: Making checks, audits and mystery shopper type actions personally, on a daily basis to ensure a close and constant understanding of the workloads and marketplace.
  • Team Management: Direct and organize the team workload. Set clear objectives for the team and track progress. Supervise and lead a team of employees, ensuring tasks are completed efficiently and effectively.
  • QA: Regularly spot check the teams' results ensuring a high level of accuracy within a timely manner .
  • Performance Monitoring: Evaluate employee performance, provide constructive feedback, and implement improvement plans as necessary.
  • Training and Development: Onboard new team members. Provide coaching and training to team members to enhance their skills and knowledge to be more effective in their job.
  • Reporting: Provide reports to management or client about the findings of online compliance check activities.
  • Incident Reporting: Document and report critical issues, incidents or irregularities, providing detailed accounts to management and recommending preventive measures.
  • Collaboration: Work closely with internal departments and external party/parties to ensure seamless execution of operations and resolution of any issue.
  • Any other task deemed necessary by Management

EDUCATION AND EXPERIENCE

  • At least a high school graduate.
  • At least 5 years' experience in Market Insight Analysis.
  • Direct line management leadership and supervisory experience.
  • Must have at least 3 years' experience in Fraud monitoring and/or risk management.

JOB COMPETENCIES / SPECIFICATIONS:

  • Must be very proactive and have a keen investigative mindset
  • Attention to detail and high level of accuracy.
  • Must have at least average proficiency using Microsoft Office 365 applications (Word,Excel, PowerPoint, Sharepoint).
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written English skills.
  • Willing to extend work hours when needed.

Job Type: Full-time

Pay: Php60, Php100,000.00 per month

Application Question(s):

  • Willing to extend work hours when needed?
  • Attention to detail and high level of accuracy

Experience:

  • Market Insight Analysis: 5 years (Required)
  • Fraud monitoring and/or risk management: 3 years (Required)

Work Location: In person

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