Current jobs related to Quality Assurance Manager - Manila, National Capital Region - i-vic International

  • Quality Assurance Manager

    4 hours ago

    Manila, National Capital Region, Philippines Teavision Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an experienced Quality Assurance Coordinator, looking to step into a QA Manager role, to be a leader in Quality Assurance efforts across the company's product lines. This role is pivotal in verifying raw ingredients, while ensuring compliance with quality standards, certifications, and regulatory requirements. You will work closely with...

  • Manager, Quality Assurance

    2 days ago

    Manila, National Capital Region, Philippines Infor Full time ₱1,200,000 - ₱3,600,000 per year

    Manages QA teams on projects of moderate to large size and complexity. Is often responsible for establishing software quality standards. Provides general supervision and technical guidance to the QA staff in the analysis, design, and testing of multiple software products. Maintains ultimate responsibility for ensuring all products are defect-free and...

  • Quality Assurance Officer

    1 week ago

    Manila, National Capital Region, Philippines Philtrust Bank Full time ₱600,000 - ₱1,200,000 per year

    Quality Assurance Officers play a crucial role in maintaining the reputation and operational efficiency of a company by ensuring that all products and services meet the highest quality standards. Their work supports continuous improvement and contributes to the overall success and reliability of the organization.Key Responsibilities:Quality Control: Develop,...

  • Quality Assurance Analyst

    1 week ago

    Manila, National Capital Region, Philippines Kajabi Full time ₱900,000 - ₱1,200,000 per year

    About UsFounded in 2010, and Headquartered in Newport Beach, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses,...

  • Quality Assurance Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWe are a leading provider of Managed Services, Technology Solutions Services, Infrastructure Solutions Services, Maintenance Services, Call Center Services, and Enterprise Solution Services. We have established ourselves as the leading Authorized Service Partner (ASP) for various renowned global brands. Our comprehensive range of services...

  • Quality Assurance Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Lone Wolf Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, troubleshooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm and...

  • Quality Assurance Analyst

    4 hours ago

    Manila, National Capital Region, Philippines Lone Wolf Technologies Full time ₱350,000 - ₱700,000 per year

    JOB SUMMARY:The primary responsibility of the Quality Assurance Analyst is to initiate forms design library/forms reviews, testing data entry fields and their functions, problem reporting, trouble shooting and resolution.The Forms Development Quality Assurance Representative will be responsible for owning and executing all test plans for Lone Wolf zipForm...

  • Supervisor Quality Assurance

    2 weeks ago

    Manila, National Capital Region, Philippines Dexcom Full time ₱1,200,000 - ₱2,400,000 per year

    The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

  • Quality Assurance Specialist

    1 week ago

    Manila, National Capital Region, Philippines Verz Design Full time $60,000 - $96,000 per year

    About UsVerz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Quality Assurance Specialist to join our team and contribute to our growth in the digital space.Job SummaryWe are seeking a detail-oriented and proactive Quality...

  • Quality Assurance Specialist

    1 week ago

    Manila, National Capital Region, Philippines Salmon Group Ltd Full time ₱250,000 - ₱500,000 per year

    Salmon – Who We Are and What We DoSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval).Salmon was...

Quality Assurance Manager

2 weeks ago

Manila, National Capital Region, Philippines i-vic International Full time $40,000 - $60,000 per year

Job Description

· Working with management to develop, implement and improve new QA programs and scoring systems

· Monitoring customer interactions from multiple communication methods (phone, live chat and email)

· Working with management to provide employee feedback and training based on QA results

· Identifying opportunities from all touch points to deliver excellent customer experience

· Provide support in mapping out the call flows and call scripts

· Come up with training needs analysis for agents and supervisors

· Research, evaluate, and recommend new technology, standards and process that will help improve over-all contact center productivity & customer experience

· Design, develop, and optimize IVR call flows to improve customer experience.

Skills Required

· In-depth knowledge & experience in contact center operations

· Strong interpersonal skills and ability to work within a team and all stakeholders

· Excellent communication and stakeholder management skills—comfortable presenting to senior leaders

· Results-oriented and must possess strong time management skills

· Able to maintain high quality of work across multiple critical projects

· Strong analytical skills with a knack for Excel, reporting, and quality tools

· Proven experience in IVR design and call flow mapping.

· Willingness to travel for client meetings

Requirements

· Any Diploma or Degree

· Must have minimum 5 years' experience in contact center operations

· Must have minimum 3 years of related work experience.

· Previous work experience in Singapore

Additional Information:5.5 work week, 44 hours per week

Working location: Remote