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Rostering/Admin Assistant

2 weeks ago

Ortigas Metro Manila, Philippines Teamstaff Inc. Full time ₱250,000 - ₱500,000 per year

Duties and Responsibilities

Resource Allocation

  • Roster vehicles, drivers, and other resources based on daily operational requirements, ensuring optimal utilisation and efficiency
  • Coordinate with drivers and Duty Managers to manage schedules, dispatch vehicles, and monitor the status of ongoing jobs
  • Adjust allocations in response to unforeseen circumstances such as delays, vehicle breakdowns, or changes in customer requirements

Communication

  • Maintain clear and effective communication with drivers, Duty Managers, and other stakeholders to ensure smooth operations
  • Provide timely updates to customers and internal teams regarding the status of deliveries, flight schedules, and any potential delays

Compliance and Safety

  • Ensure all allocations comply with industry regulations, including safety standards, driver hours, and vehicle maintenance requirements
  • Monitor and report any safety concerns or incidents in accordance with company policies
  • Manage all compliance tickets with drivers to be able to assign shifts on the roster

Customer Service

  • Respond promptly to customer inquiries and requests, providing accurate information and resolving issues as they arise
  • Liaise with customers to confirm delivery details, special requirements, and any other relevant information
  • May involve occasional travel to operational sites or customer locations.

Documentation and Reporting

  • Maintain accurate records of all allocations, vehicle movements, and related activities
  • Prepare and submit daily, weekly, and monthly reports on operational performance, including key metrics such as delivery times, resource utilisation

Problem-Solving

  • Identify and address any operational challenges or bottlenecks, developing solutions to improve efficiency and customer satisfaction
  • Collaborate with the Operations Manager and other team members to continuously improve allocation processes

Qualifications

  • Graduate of Business Administration or any other related courses
  • Previous experience in an allocation or dispatch role within the aviation, logistics, or trucking industries is highly desirable
  • Knowledge of transport regulations, safety standards, and industry-specific requirements
  • Proficiency in using allocation and logistics management software.
  • Strong problem-solving skills and the ability to make quick decisions
  • Strong time management and ability to meet deadlines whilst multi-tasking
  • Advanced administrative and computer skills to use multiple systems
  • Ability to work effectively under pressure and adapt to changing circumstances
  • Knowledge of industry regulations and safety standards
  • Proficiency in relevant software and technology used for allocation and logistics management
  • Have stable wired internet connection at home
  • Can START ASAP once hired