
Rostering/Admin Assistant
7 days ago
Duties and Responsibilities
Resource Allocation
- Roster vehicles, drivers, and other resources based on daily operational requirements, ensuring optimal utilisation and efficiency
- Coordinate with drivers and Duty Managers to manage schedules, dispatch vehicles, and monitor the status of ongoing jobs
- Adjust allocations in response to unforeseen circumstances such as delays, vehicle breakdowns, or changes in customer requirements
Communication
- Maintain clear and effective communication with drivers, Duty Managers, and other stakeholders to ensure smooth operations
- Provide timely updates to customers and internal teams regarding the status of deliveries, flight schedules, and any potential delays
Compliance and Safety
- Ensure all allocations comply with industry regulations, including safety standards, driver hours, and vehicle maintenance requirements
- Monitor and report any safety concerns or incidents in accordance with company policies
- Manage all compliance tickets with drivers to be able to assign shifts on the roster
Customer Service
- Respond promptly to customer inquiries and requests, providing accurate information and resolving issues as they arise
- Liaise with customers to confirm delivery details, special requirements, and any other relevant information
- May involve occasional travel to operational sites or customer locations.
Documentation and Reporting
- Maintain accurate records of all allocations, vehicle movements, and related activities
- Prepare and submit daily, weekly, and monthly reports on operational performance, including key metrics such as delivery times, resource utilisation
Problem-Solving
- Identify and address any operational challenges or bottlenecks, developing solutions to improve efficiency and customer satisfaction
- Collaborate with the Operations Manager and other team members to continuously improve allocation processes
Qualifications
- Graduate of Business Administration or any other related courses
- Previous experience in an allocation or dispatch role within the aviation, logistics, or trucking industries is highly desirable
- Knowledge of transport regulations, safety standards, and industry-specific requirements
- Proficiency in using allocation and logistics management software.
- Strong problem-solving skills and the ability to make quick decisions
- Strong time management and ability to meet deadlines whilst multi-tasking
- Advanced administrative and computer skills to use multiple systems
- Ability to work effectively under pressure and adapt to changing circumstances
- Knowledge of industry regulations and safety standards
- Proficiency in relevant software and technology used for allocation and logistics management
- Have stable wired internet connection at home
- Can START ASAP once hired
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