Junior Account Manager

2 weeks ago

Work from Home, Philippines Mosaic Hospitality Solutions Full time ₱240,000 - ₱360,000 per year

Key Responsibilities

  • Assist in building and maintaining positive relationships with clients to support product adoption and customer satisfaction.
  • Help capture and forward client feedback to Product and Development teams.
  • Collaborate with Sales, Support, Accounting, Product, and Channel teams to deliver an exceptional end-to-end customer experience.
  • Support the onboarding and implementation for new clients, ensuring timely delivery of services and achievement of expected MRR (Monthly Recurring Revenue).
  • Assist in identifying opportunities for account growth, renewal, and upgrade revenue through increased product adoption.
  • Provide strategic account management to drive client engagement and product value realization.
  • Maintain accurate records in CRM (HubSpot) and other systems for internal visibility.
  • Monitor the company's digital and social media channels for possible client inquiries and ensure timely response or escalation.
  • Monitor industry and market trends to provide insights and strategic guidance to clients.
  • Learn and share best practices and continuously improve internal processes and client success methodologies.
  • Become an expert in the company's F&B and Retail software solutions to effectively educate and support clients.

Qualifications

  • Open to any course (preferably a degree in Business Management or related fields)
  • Fresh graduates are welcome to apply; experience in client success, account management, or a related customer-facing role is an advantage (SaaS or tech company experience is a plus)
  • Strong communication, presentation, and interpersonal skills
  • Problem-solving and analytical abilities; can think strategically and act tactically
  • Comfortable working cross-functionally with Sales, Product, Finance, and Technical teams
  • Familiarity with CRM tools like HubSpot or Salesforce is an advantage; willingness to learn and maintain accurate data is expected
  • Highly organized and detail-oriented with strong time management skills
  • Tech-savvy and eager to become an expert in Company's products and solutions
  • Self-motivated with a positive, customer-first mindset and a passion for delivering value
  • Knowledge of the F&B, events, or entertainment industries is a plus

What's in It for You?

We believe that great work starts with a great workplace. Here's what you can look forward to when you join our team:

  • Competitive Compensation
  • Fun & Collaborative Culture – Work with a supportive team that values both results and good vibes.
  • Flexible Hybrid Setup – Enjoy the best of both worlds with in-office energy and remote convenience.
  • Health Insurance – Get covered with medical benefits upon regularization.
  • Paid Time Off – Recharge with vacation and sick leaves you can use.
  • Daytime Work Hours
  • 13th Month Pay – We recognize your contributions with well-deserved rewards.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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