BPO Agents

7 days ago

Ortigas, Philippines Metacom Full time

Job Summary:

We are looking for friendly, patient, and professional Customer Service Representatives to assist customers with inquiries, issues, and product/service support across various industries such as telecommunications, finance, technology, sales, and insurance.

Key Responsibilities:

  • Handle inbound and outbound calls, chats, or emails.
  • Answer customer questions about products, services, or accounts.
  • Resolve complaints or technical issues efficiently and politely.
  • Process orders, applications, payments, or claims.
  • Provide accurate information and follow company procedures.
  • Upsell or cross-sell products when needed (for sales-related roles).
  • Keep records of customer interactions and update systems.
  • Meet performance targets (e.g. quality, speed, customer satisfaction).

Qualifications:

  • High school diploma or equivalent.
  • Good communication and problem-solving skills.
  • Basic computer knowledge and typing skills.
  • Ability to work in a fast-paced environment.
  • Experience in customer service is a plus, but not required.

Industries Available:

  • Telecommunications – Internet, phone, and mobile services support.
  • Financial Services – Banking, loans, and account assistance.
  • Technology – Software, hardware, or app-related help.
  • Sales – Customer acquisition, product info, and upselling.
  • Insurance – Policy info, claims, and coverage support.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • On-site parking
  • Paid training
  • Pay raise

Work Location: In person

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