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Field Collections Supervisor

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Skyro Full time ₱900,000 - ₱1,200,000 per year

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Role overview:

This role is responsible for overseeing and optimizing field collections operations. Duties include developing and enforcing policies, monitoring performance metrics, providing coaching and training to field collectors, and implementing process improvements to achieve target recovery rates. This position also handles complaint resolution, staff recruitment, and team management.

Role Description:

  • Create and maintain field collections policy and to make sure it was regularly being followed

  • Create, monitor and update field collections report

  • Conduct field visits for evaluation and coaching

  • Work closely with field collectors to achieve the target recovery rate per month

  • Facilitate huddles, meetings and calibration

  • Facilitate or assist in training roll-out such as but not limited to new hires training and upskill training

  • Point person for complaint coordination and resolution for field

  • Assist in screening and hiring of field collectors

  • Propose improvements for field collections.

Qualifications:

  • People management in a Philippine collection's environment for minimum of 2 years. Field Collections experience is a plus but not required

  • Have personal motorcycle and willing to do field work.

  • Bachelor's degree is a plus but not required

  • Good Communication skills in English

  • Should have good grasp of Microsoft Excel, word and other presentation apps

  • Good presentation and analytical skill.

  • Preferably lives in north Metro Manila