Customer Service Representative

1 week ago

Cebu City, Central Visayas, Philippines People Matter PH Full time ₱18,000 - ₱30,000 per year

WE ARE HIRING

Customer Service Representatives (US Billing) – Cebu City

Work Type: Full-Time | Onsite | Graveyard Shift

Location: Cebu City

Compensation: Competitive Salary Package (₱25,000–₱30, Incentives + Night Differential + Annual Merit Increases

Empower the Future of Financial Services with Us

Join a team of dedicated professionals committed to supporting financial organizations through innovative and customer-focused solutions. If you're passionate about customer service and eager to build a meaningful career in the BPO industry, this is the opportunity for you.

Why Join Us

  • Fixed weekends off (Saturday–Sunday)
  • Day 1 HMO coverage (including 1 dependent)
  • 13th month pay
  • Attendance bonus and performance incentives
  • Equipment provided
  • Career growth opportunities
  • Leave benefits
  • No work during US holidays
  • Supportive and healthy work environment
  • Annual merit increase

What You'll Do

  • Handle inbound and outbound calls related to mortgage servicing
  • Assist customers with billing, loan inquiries, payment schedules, escrow, and interest rates
  • Resolve customer concerns efficiently and professionally
  • Educate customers on mortgage policies and procedures
  • Accurately document customer interactions and resolutions
  • Coordinate with internal teams to ensure prompt issue resolution
  • Ensure compliance with mortgage servicing standards and regulations
  • Meet performance targets on call quality, productivity, and customer satisfaction

Qualifications

  • At least a High School Graduate (College Level or Graduates preferred)
  • Minimum of 1 year BPO experience in Billing, Collections, or a related account
  • Strong attention to detail and problem-solving skills
  • Excellent English communication skills (spoken and written)
  • Basic computer navigation and multitasking skills
  • Can start immediately

Join us and be part of a growing team that values excellence, teamwork, and professional growth.

Job Types: Full-time, Fresh graduate

Pay: Php18, Php30,000.00 per month

Ability to commute/relocate:

  • Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Your previous salary and expected salary

Education:

  • Senior High School (Preferred)

Work Location: In person

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