Payment Lifecycle Associate

JOB DESCRIPTION

Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.

As a Payment Lifecycle Associate I within Client Billing Operations -Securities Services, you will support the end to end Billing process for the Global business units within Commercial and Investment Banking Markets and Investor Services. You will support Commercial and Investment Banking clients, globally, who utilize Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and Over-the-Counter (OTC) suite of products. Your primary responsibilities will include account and product setup, validation of data inputs into the core billing applications, invoice production, validation, and delivery.

Job responsibilities

• Perform invoice clearing within established SLA and provide resolutions on invoice settlement related inquiries.
• Maintain various trackers/logs for metrics generation.
• Address escalations in timely manner. Timely escalation of internal and external findings to stakeholders.
• Lead and participate in various process improvements and re-engineering initiatives in line with efficiency and customer obsession efforts.
• Identify trend through data and behaviors observed and use it effectively in driving efficiencies.
• Coordinate efforts with peers and other stakeholders to ensure consistent implementation of daily strategies to meet Service Level targets.
• Represent the team through various forums.
• Research and remediate processing errors to resolve and avoid further funding delays.
• Assist in monitoring Invoice Clearing KPIs and ensure breaks are being cleared based on established timeframe.

Required qualifications, capabilities, and skills

• Good knowledge and understanding of various Investor Services products such as but not limited to Custody, Fund Administration, Fund Accounting, etc.
• Good background in basic accounting.
• High energy and strong leadership abilities.
• Strong organizational & proven time management skills.
• Outstanding communications skills, both written and oral.
• Ability to work closely with others to achieve functional goals.
• Excellent coaching and mentoring skills.
• Strong analytical and problem solving skills.

Location Description: The selected candidate will be based in JPMorgan Chase Tower Building, Taguig City, Philippines.

Shift: 12PM to 9PM Philippine Time

Region Supporting: APAC, EMEA and WHEM

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.