Payment Lifecycle Analyst

4 days ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time

Join our  Advise To Receive (ATR) Processing team and play a vital role in delivering accurate and efficient payment operations. Be at the heart of a collaborative environment where your leadership and expertise drive process excellence and team development. Unlock your potential by contributing to operational improvements and supporting a culture of continuous learning.

As an ATR Processing Analyst within our team, you will oversee day-to-day payment processing operations, ensuring all client requests are executed with precision and compliance. You will lead and motivate staff, manage projects, and drive process improvements while maintaining a strong focus on audit, quality, and deadlines. Your role will be key in fostering a positive work environment and supporting team development.

Job responsibilities:

  • Supervise and execute client payment requests, ensuring defined controls and 100% accuracy.
  • Process and verify payment requests efficiently, escalating aged items as needed.
  • Identify and escalate errors or exceptions promptly.
  • Respond effectively and timely to routine queries and complaints.
  • Maintain audit focus and ensure compliance with all business-as-usual activities.
  • Identify and implement process efficiency improvements in a controlled manner.
  • Create and update SOPs and documentation, ensuring adherence to standards and policies.
  • Foster a positive work environment and facilitate cross-training and knowledge sharing within the team.
  • Provide leadership, guidance, and motivation to staff, addressing performance issues professionally.
  • Manage projects, collaborate with partner sites, and prepare MIS/scorecards for senior management.
  • Act as a back-up to the Shift Manager and adapt to night shifts or extended hours during high volume periods.

Required qualifications, capabilities, and skills:

  • Graduate with 2+ of experience in international payment processing operations.
  • Strong working knowledge of payment operations, preferably in a back office or processing arm of a reputed bank.
  • Excellent interpersonal and communication skills, with the ability to interact at all levels.
  • Understanding of the banking and financial services industry.
  • Strong presentation skills and strong analytical and computer skills.
  • Proficient in MS Access, Excel, PowerPoint, and Word.
  • Demonstrated ability to work as a team player.
  • Experience supervising teams in payment operations.
  • Proven ability to manage projects and collaborate across partner sites.
  • Experience in training and developing team members

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