Customer Service and Sales Representative

Support Sustainable Auto Recycling While Delivering Exceptional Customer Care

For decades, this respected automotive recycling innovator has turned outdated "junkyard" models into nationally acclaimed, environmentally responsible operations. Awarded for exceptional recycling practices and praised for reducing waste on a massive scale, they are known for transforming complex vehicle disposal into a cleaner, customer-friendly process. Their growth is powered by people who thrive in service-driven, results-focused environments. Step into a role where your voice influences better customer journeys and contributes to a mission that keeps communities cleaner and safer.

Job Description

As a Customer Service and Sales Representative, you'll handle inbound calls from customers selling used vehicles, provide accurate quotes, and manage each transaction from initial inquiry to pick-up coordination. You'll deliver clear information, guide customers through the selling process, and support a business committed to sustainability and environmentally responsible vehicle recycling. Your role helps customers make informed decisions while ensuring each sale is smooth, professional, and efficient.

Job Overview

Employment type: Full-time

Shift: Night Shift

Salary: Up to PHP 34,000

Work setup: Onsite, Megatower, Ortigas

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1 year of customer service experience, preferably in a CSR role
• Proven ability to upsell products or services in a customer-facing environment
• Strong communication and interpersonal skills with a customer-first approach
• Ability to work independently with high accuracy and attention to detail
• Good computer skills, including the ability to navigate mobile devices and Microsoft Office
• Ability to multi-task and manage customer inquiries efficiently
• Willingness to work onsite at SMT and on a night-shift schedule
• Preferred: Basic knowledge of auto parts (not required)

Your Daily Tasks

• Perform daily tasks with a positive attitude and embody the values of Respect, Help, Learn & Grow
• Answer phone calls from customers looking to sell their used vehicles, following a scripted call flow to secure purchases
• Use the pricing calculator to provide accurate quotes for vehicles
• Collect customer information and coordinate vehicle pick-up and delivery
• Educate customers on additional products and services offered
• Meet personal and team performance goals and participate in performance check-ins
• Abide by call center guidelines and company-wide policies
• Support teammates, learn new skills, and complete tasks as directed

About the Client

Our client is a pioneer in the used auto parts and vehicle recycling industry, known for transforming traditional salvage operations into efficient, customer-focused, and environmentally sustainable systems. With over 36 self-serve retail locations across 16 states, they're redefining what it means to turn old cars into new opportunities.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra