aspiring call center agent- cebu it park

7 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱144,000 - ₱269,240 per year

Location: Cebu IT PARK | Work ON-SITE

PRINCIPAL RESPONSIBILITIES

· Handle inbound and outbound calls according to defined quality, standards, policies

and procedures

· Deliver excellent customer service and ensure customer satisfaction in all calls

· Ensure accurate documentation of each call

· Attend to customer queries, concerns and complaints and provide first time call

resolution

· Escalate calls to proper parties following proper protocols

· Ensure compliance to all company policies and procedures

· Keep oneself updated, aware of, and compliant to all Company policies and

procedures which include Information Security Management Systems

· Keep all company information which includes customer information confidential and

secure

CANDIDATE SPECIFICATIONS

· At least Senior High School Graduate OR completed at least 2 years in college (with

no back subjects) OR a College Graduate.

· With or without call center experience.

· Experience in similar role may be required in specific programs with varying years of

experience.

· Amenable to report in the office.

· Must be able to start ASAP.

Job Types: Full-time, Permanent

Pay: Up to Php22,610.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Active email:
  • Unemployed?

Education:

  • Senior High School (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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