Aspiring Call Center Agent

2 weeks ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱250,000 - ₱750,000 per year

PRINCIPAL RESPONSIBILITIES:

· Handle inbound and outbound calls according to defined quality, standards, policies

and procedures

· Deliver excellent customer service and ensure customer satisfaction in all calls

· Ensure accurate documentation of each call

· Attend to customer queries, concerns and complaints and provide first time call

resolution

· Escalate calls to proper parties following proper protocols

· Ensure compliance to all company policies and procedures

· Keep oneself updated, aware of, and compliant to all Company policies and

procedures which include Information Security Management Systems

· Keep all company information which includes customer information confidential and

secured.

Main Requiremnents:

-At least HS/SHS Grad with or without BPO experience.

-Must be amenable to work in IT PARK, Cebu.

-Willing to work ASAP.

-Good to excellent verbal English communication skills is required.

Job Types: Full-time, Permanent

Pay: Up to Php22,610.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Unemployed?:

Education:

  • Senior High School (Required)

Language:

  • English (Required)

Location:

  • Cebu (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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