Medical Virtual Assistant

2 weeks ago

Manila, National Capital Region, Philippines Virtual Rockstar Full time

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant on behalf of our client, a multidisciplinary pediatric therapy practice in Oregon specializing in physical therapy, occupational therapy, and speech therapy. This practice provides compassionate, family-centered care to children, and they are seeking a detail-oriented, reliable VA to support their administrative and insurance-related workflows.

This role is ideal for someone with experience in medical administration, insurance processes, eligibility verification, or therapy-based clinical support. You will be an important part of ensuring families receive timely, organized, and accurate information related to their care.

Responsibilities

Insurance & Eligibility Verification

  • Verify insurance eligibility for pediatric PT/OT/SLP services across multiple insurance portals.

  • Track annual and visit-based benefits, authorization requirements, and coverage limitations.

  • Update internal records and documentation with accurate insurance information.

  • Liaise with insurance providers to confirm coverage details and clarify benefit questions.

Referral Management

  • Manage incoming referrals from physicians and other healthcare providers.

  • Follow up on missing or incomplete referral information.

  • Ensure referral documentation is updated and accessible within the EMR system.

  • Track referral status and organize documentation required for scheduling or billing.

Authorization Coordination

  • Obtain pre-authorizations for therapy services when required.

  • Track authorization timelines, expiration dates, and usage of approved visits.

  • Notify the team proactively when re-authorizations are needed or nearing depletion.

Administrative & EMR Support

  • Maintain and update electronic medical records (Raintree) with insurance, referral, and patient administrative data.

  • Assist with therapist support tasks such as maintaining accurate patient records.

  • Monitor benefit tracking and help ensure compliance with payer requirements.

  • Support the administrative workload that contributes to staff overwhelm (benefits, referrals, authorizations).

Communication Support

  • Respond to internal team messages and calls, escalating issues as appropriate.

  • Communicate updates regarding benefits, referrals, or insurance requirements to the clinical and administrative teams.

  • Support workflows using Google Workspace and the practice's insurance portals.

Requirements

  • Experience with insurance eligibility verification, referrals, or medical administrative work preferred.

  • Familiarity with EMR systems (Raintree experience is a plus).

  • Strong understanding of insurance concepts: copays, deductibles, prior authorizations, benefit limits.

  • Excellent organizational skills and high attention to detail.

  • Ability to work efficiently, accurately, and independently.

  • Strong written and verbal communication skills.

  • Comfortable using Google Workspace (Gmail, Docs, Sheets, Drive).

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families across the globe.

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