Social Media Strategist

Make your next big career move by applying as KMC Solutions' next SOCIAL MEDIA STRATEGIST

Our Company is currently seeking a versatile Digital Media Strategistequipped with exceptional writing, editing, and design acumen to enrich our fast-paced Professional Services team. In this role, you will be responsible for developing multi-channel social content strategies aligned with client business objectives, writing and designing content, and adapting social campaigns to deliver higher-value results. In addition to possessing excellent research, writing, and editing skills, the ideal candidate has a minimum of 2 years of demonstrated experience developing and executing social media strategies, ideally in an agency environment or for an established brand.

The main responsibilities of a SOCIAL MEDIA STRATEGIST include:

• Curating strong captions and designing graphics for multiple social media platforms, such as Facebook, Instagram, LinkedIn, Twitter and Google My Business pages
• Utilizing critical thinking to execute on different levels of content strategy that include paid boost campaigns in order to accomplish identified KPIs by the customer.
• Effectively completing monthly tasks, such as content creation, customer requests and boost campaigns, for each assigned account on time with little to no supervision.
• Monitoring social media trends, network algorithms, and strategic best practices to stay ahead of the curve, and proactively identify opportunities for growth with the help of the Senior Content Strategists or Managers.
• Creating reports to show customers on the success of social media campaigns utilizing the current data-driven strategies established for key metrics, boosting objectives and their core audiences.
• Utilizing data analytics to track and assess the efficacy of our social media initiatives based on the client's business objectives and their core audiences.
• Monitoring and responding to customer inquiries and comments in a timely and professional manner through email or as instructed by the CSMs.
• Participating in weekly or biweekly content strategy sessions, and analyzing creative briefs for our clients and CSM team.
• Collaborating with the CSMs to deliver monthly and/or quarterly content strategy updates and having strong presentation skills to communicate those strategies in meetings with customers.
• Being a strong team member by assisting with training and mentoring new team members to ensure best practices are followed during the onboarding process via one-on-one training meetings.

To apply, you must be an expert on the following requirements:

• Strong customer service experience with a minimum of three to five years of customer-facing interaction required.
• Excellent English writing skills are required - including strong spelling, grammar, and punctuation skills, along with an exceptional attention to detail.
• The ability to work independently after completing our extensive employee onboarding process is required.
• Must possess the ability to think critically and exercise strong judgment on proposed courses of action to ensure customer deliverables are met.
• Strong time management and organization - having the ability to work in a fast-paced environment and maintain focus and execution in a productive, consistent manner.
• Must possess in-depth, applicable knowledge of social media platforms (Facebook, Twitter, Google, Instagram, LinkedIn, etc.) as well as industry trends.
• A proven track record of developing social content strategies across multiple platforms including Facebook, Instagram, Twitter, and Google, with a minimum of 3 years of experience, is preferred.
• Excellent storytelling, presenting, and communication skills internally and externally-customer-facing experience is required.
• Familiarity with Canva and Zoom is preferred. Familiarity with ClickUp is a plus.
• A university degree in communications, English, marketing, business, journalism, public relations, or a related field is required.