L2 Service Desk Engineer

2 days ago

Manila, National Capital Region, Philippines ConnectOS Full time ₱1,500,000 - ₱3,000,000 per year

Schedule: Monday - Friday (6:00AM - 3:00PM PHT)
What are we looking for?
Reporting to the Shared Services Manager, as the Level 2 Service Desk Engineer, you provide second level service desk support to clients and staff across Australia to ensure all services are delivered and completed within agreed KPIs and SLAs. You will work in a close, supportive team made up of frontline and other Level 2 techs, supported by senior teams as escalation points and a strong ethic of we are all in this together.

Skills Required

  • Strong desktop support skills for Microsoft Windows 7 through 10, Apple system experience also valuable. Applicants should have strong troubleshooting knowledge of the Microsoft Office desktop apps.
  • Practical knowledge and experience working with Windows Server from 2008 through 2016
  • Experience with troubleshooting and administrating Terminal Services, RDP, Citrix server roles.
  • Administration of Exchange 2010 through 2016 with Microsoft 365 Exchange
  • Experience with VOIP systems such as such as 8x8/3CX/Mitel/Skype for Business
  • Knowledge of printer configuration for print servers, scan to email, pass-through in Citrix etc.
  • Exposure to VMWare and Hyper-V technologies from a simple maintenance and troubleshooting perspective will be highly regarded
  • A solid understanding of Networking including Firewalls, routers and managed switches
  • Certifications (Microsoft/ITIL) would be advantageous
  • Strong communications skills will be required to work with a diverse range of stakeholders

What will you do?

  • Resolving scheduled incidents and service requests from clients assigned by the Service Desk Team Leader, escalating to the senior teams where required.
  • Primarily providing remote support to troubleshoot and resolve customer pain points, keeping the customer up to date at all times with the status of the work
  • Citrix and Remote Desktop application, system and printing support in addition to local workstation support
  • Troubleshooting and administrating Active Directory, Group Policy, and the Microsoft 365 suite including Exchange and SharePoint administration
  • Performing initial network troubleshooting and diagnosis
  • Log minimum hours for customer facing time and queue management to meet KPI's
  • Mentoring and taking escalations from the frontline team
  • Occasional after-hours phone, project work and server maintenance tasks if called upon

Join the awesome team and enjoy these benefits & perks:

  • Hybrid Work Arrangement
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment

Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

  • IT Service Desk

    2 days ago

    Manila, National Capital Region, Philippines LanceSoft Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Key Responsibilities • Lead and manage the Service Desk team to deliver exceptional technical support to end-users. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Monitor ticket queues and ensure SLAs and KPIs are consistently met. • Provide guidance and mentorship to team...

  • L2 Service Desk Engineer

    1 week ago

    Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱900,000 - ₱1,200,000 per year

    Setup and Location: Work From Home Work Schedule: 8:00 AM-5:00 PM (AEST) | 6:00 AM-3:00 PM (PH Time)Employment Type: Full-Time Ready to do work that actually excites you? We are seeking an L2 Service Desk Engineer (MSP) to provide advanced technical support and resolve complex IT issues for clients. The role involves managing projects independently,...

  • Service Desk Team Leader

    6 days ago

    Manila, National Capital Region, Philippines LanceSoft Inc Full time ₱1,500,000 - ₱2,500,000 per year

    Key Responsibilities • Lead and manage the Service Desk team to deliver exceptional technical support to end-users. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Monitor ticket queues and ensure SLAs and KPIs are consistently met. • Provide guidance and mentorship to team...

  • Service Desk Team Lead

    2 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesManage daily Service Desk operations and ensure SLA adherenceHandle escalations, perform root cause analysis, and drive resolutionProvide L1 support across hardware, software, and network issues (phone, email, chat)Coordinate with L2/L3 support teams and vendors for complex casesOversee user account provisioning and management (Active...

  • Cloud Service Desk Engineer

    2 days ago

    Manila, National Capital Region, Philippines Tyler Technologies Full time $40,000 - $80,000 per year

    DescriptionCloud Service Desk Engineer (AWS / DevOps Career Growth)JoinTyler Technologiesand be part of ourERP Cloud Platformteam, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with hands-on exposure to cloud operations, automation, and DevOps best practices, perfect...

  • Service Desk Engineer

    2 days ago

    Manila, National Capital Region, Philippines New Era Technology Full time ₱900,000 - ₱1,200,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Service Desk Engineer

    2 days ago

    Manila, National Capital Region, Philippines New Era Technology PH Full time ₱30,000 - ₱60,000 per year

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era,...

  • Service Desk Engineer

    2 days ago

    Manila, National Capital Region, Philippines New Era Technology Full time ₱900,000 - ₱1,200,000 per year

    Join New Era Technology, wherePeople Firstis at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll...

  • L2 Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines CUBE Full time ₱900,000 - ₱1,200,000 per year

    CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.Why us? CUBE is a globally recognized brand at the forefront of...

  • L2 Support Engineer

    2 days ago

    Manila, National Capital Region, Philippines CUBE Full time ₱900,000 - ₱1,200,000 per year

    CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. Why us? CUBE is a globally recognized brand at the forefront of...