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Integration Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines BruntWork Full time $70,000 - $120,000 per year

This is a remote position.

Schedule: Monday–Friday, 8:00 AM–5:00 PM (Sarasota, FL Time)
Total Weekly Hours: 40 Hours

Our client is seeking a highly skilled Integration Support Specialist to troubleshoot, optimize, and build automation workflows for web-based systems. You'll be the go-to problem solver for real-time support tickets, using your technical expertise in APIs, Python, JavaScript, Zapier, and Make to keep things running smoothly. This role is ideal for a resourceful self-starter who thrives in asynchronous collaboration, documents their work clearly, and delivers fast, reliable solutions.

Responsibilities

  • Resolve support tickets in real time, handling automation requests, configuration issues, and workflow bugs.

  • Build and maintain tools using Python, JavaScript, Zapier, Make, and other platforms.

  • Create clear documentation and Loom videos for every solution delivered.

  • Collaborate asynchronously across time zones, providing updates, flagging blockers, and ensuring alignment.

  • Own Rocks (quarterly project goals), earning bonuses for on-time delivery.

  • Proactively improve systems and internal tooling during downtime to support company scalability.

Measurable (How Success Will Be Evaluated)

  • Speed to Deliver: Solutions deployed within 2 business days.

  • Self-Sufficiency: 80% of tickets resolved without escalation.

  • Bug Turnarounds: Fixes within 24 hours of report.

  • Documentation: 100% of solutions delivered with Loom or written instructions.

  • Repeat Ticket Rate: Less than 1.2 follow-ups per solution.

  • Proactive Projects: 1–2 internal wins shipped per month.

  • Communication: Clear, timely, asynchronous updates.

  • Rocks: $200 bonus for each completed on-time project.

Requirements

  • Strong experience with Zapier, Make, or similar automation platforms.

  • Familiarity with REST APIs, Python, JavaScript, and JSON.

  • Background supporting web-based SaaS tools.

  • Fast, resourceful, solution-driven mindset.

  • Excellent written and asynchronous communication skills.

  • Must provide own equipment and have a reliable high-speed internet connection.

Rock Bonus Program

We reward outcomes, not just effort. For every Rock (key quarterly goal) you complete on time and aligned with company priorities, you'll earn a $200 bonus.

Independent Contractor Perks

  • HMO coverage (available in eligible locations)

  • Permanent work-from-home arrangement

  • Immediate hiring

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