Bilingual Spanish Technical Support Engineer

1 day ago

Taguig, National Capital Region, Philippines Schneider Electric Full time $30,000 - $50,000 per year

What will you do?ESSENTIAL FUNCTIONS:
  • To perform Technical Assistance with all internal and external customers for all of Schneider's Business Entities focused on Home and Distribution products. Support for other divisions including IT & Buildings, Industry, LV/MV , and all other applications at entry level.
  • Initial troubleshooting and support of Products by Schneider
  • To do technical service proposals to existing & prospected clients.
  • Escalating problems to Technical Support Level 2 & Tiger Team when standard troubleshooting techniques and databases cannot provide an adequate solution.
  • Product Testing / Evaluation of all Products with Quality Issues.
  • Conduct training for Technical Services
  • Entering all incoming call records in the call tracking system such as bFO Salesforce.
  • Issuing replacements and following up on the fulfillment of the swap program with a Service Partner.
  • Working with Network Sales Engineer and Field Service Engineering if on-site troubleshooting is required.
  • Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.
  • Providing consultation to a Schneider customer who needs to upgrade the functionality and availability of their networks using other Schneider accessories, software, and services.
  • Assisting in the upkeep of the local technical support lab and providing enhancements when required.
  • Assisting in the troubleshooting of customer problems by replicating problems in the lab environment.
  • Encourage our customers to use Live Agent Chat/support tools as much as possible, and guide the customer to use a self-service knowledge base.
QualificationsExperience:
  • Candidate must possess a Bachelor's Degree preferably in Engineering (EE, ECE) or equivalent experience.
  • Preferably with BPO or customer service experience.
  • Preferably working experience in the related field specializing in Technical & Helpdesk Support.
  • Experience / Knowledge of personal computers required.
  • Experience with network operating systems preferred.
  • Demonstrated ability to understand and explain technical information.
  • Ability to solve customer problems via telephone, chat, and email.
  • Excellent verbal and written communication skills.
  • Fluent to good in English communication.
  • Willing to work in BGC and Cavite (from time to time) on a rotating schedule.
What's in it for me?
  • Global family leave
  • Comprehensive medical coverage for employee and dependents
  • Worldwide Employee Stock Ownership
  • Flexible work arrangement
  • On-site gym
Why us?

eQuest

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