Spanish Bilingual CSR

About the job SPANISH BILINGUAL (BGC & QC) | Onsite
Start date: August 14, 2025

Qualifications:

Amenable to work in BGC
Amenable to onsite work
Amenable to GY shifting rosters
2nd year college level or, graduate of a diploma course
Must have at least 2 years overall BPO Voice experience w/ 6 mos in a Spanish speaking campaign
Online Spanish assessment: B2 Rating
Roles & Responsibilities:

Direct phone-based customer interaction to answer and resolve wide variety of inquiries from patient, hospital, and insurance providers in a prompt and courteous manner.
Educate patients concerning their billing statement, balance explanation and insurance related queries.
Handles escalated calls specific to payment, insurance coverage.
Assist patient in processing payment via credit card, entry-pay or any other approved means of payment portals.
Evaluate patients financial status and determine eligibility for financial payment arrangements based on procedural guidelines.
Identifies and resolves patient billing complaints, making determination as to whether associate need to process adjustment, facilitate re-billing, or whether issues need to elevate to other departments/ management.
Conveys information effectively, by using logic and reasoning to identify and solve problems.
Ability to handle apprehensive patients specific to care, service, or billing issues.
Take calls from patients, insurance companies, hospitals and other affiliates while complying privacy and confidentiality of patients information as per HIPAA guidelines and regulations.

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