VIP Services Host

5 days ago

Cebu City, Central Visayas, Philippines NUSTAR Resort Full time

Department
VIP Services

Employee Type
Probationary

Job Responsibilities

  • Build professional relationship with top VIP guests and offer them service excellence and memorable gaming experience
  • Responsible for performing excellent customer service at all times by creating a personalized entertainment experience to all players and ensuring the quality of service provided to all customer is in accordance with the NUSTAR Casino established marketing strategy.
  • Must form good relationships with co-workers, International Marketing, Business Development and Junket teams.
  • Responsible for VIP players hotel reservations, accommodation and transportation (air and land).
  • Record all VIP players into the system. Providing membership card to the VIP patrons. Manifest check for overseas players for PAGCOR requirements and submission.
  • Handles VIP guest concerns and request. Resolves issues efficiently and effectively.
  • Assist VIP players to open and closed programs
  • To assist gaming management as a liaison between guests and gaming personnel where required.
  • Able to track chip in / chip out of the patrons.
  • Monitor players activities in the gaming area.
  • Assist guests with buy-in, turnover or recording of such turnover as stipulated by VIP Services management.
  • Must perform a VIP settlement program accurately. This is for all VIP segments premium, casual and fixed junkets.
  • Attends to customer's needs and resolves customer complaints by providing service recovery as and when required.

Qualifications

  • Education: Associated degree, hotel management will be added advantage. No specific educational qualification is compulsory.
  • Catering or hospitality experience will be added advantage.
  • Possess excellent writing, verbal, and public speaking skills.
  • Perfect time management skills to ensure services to guests are not delayed.
  • Possess good interpersonal skills.
  • Possess vibrant attitude and amicable personality.
  • Ability to adapt easily to the requirements and guidelines of the organization.
  • Ability to learn fast on the job.
  • Possess pleasant personality and enthusiastic attitude.
  • Ability to work flawlessly and effortless under stress and pressure.

Experience Range Range (Years)
0 - 1 years

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