Technical Support Lead
9 hours ago
This role often involves leading a team and handling more complex issues. Qualifications typically include:
- Experience: Proven track record in a technical support or customer service leadership role, with a strong background in diagnosing and resolving complex technical issues.
- Technical Acumen: Deep knowledge of Apple hardware and software across various platforms (Mac, iOS, Apple Watch, etc.).
- Leadership Skills: Excellent team-building and management abilities. The capacity to motivate and guide a team to achieve performance goals.
- Problem-Solving: The ability to efficiently diagnose issues, manage multiple priorities, and adapt to a dynamic, fast-paced environment.
- Communication: Strong verbal and written communication skills to effectively interact with both team members and customers.
- Soft Skills: A customer-focused and empathetic approach, with the ability to maintain composure under pressure.
Job Qualifications:
- Bachelor's Degree graduate of Information Technology or equivalent
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