Customer Experience Partner

Customer Experience Partner (Realhub)

Job Description

Company Overview
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain:
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

The Role:

Provide best-in-class customer experience to Realhub clients as the first line of support for all client requests and enquiries. Ensure accurate, consistent, and timely responses while owning response times and efficiently triaging tasks to boost overall service efficiency.

What You'll Be Doing:

• Provide timely and professional resolution of all incoming calls and tickets via 3CX and Freshdesk.

• Collaborate with internal teams—including Creatives, Service Activations, Product, Tech, and Media—to resolve issues related to artwork, system functions, templates, and reports.

• Manage system-related requests efficiently, such as artwork uploads, price list updates, and one-off artwork changes.

• Investigate and accurately process billing, invoicing, and campaign fee credit requests.

• Perform initial troubleshooting for system, portal, CRM, and product issues, escalating as needed.

• Provide self-managed publication support for specific clients (primarily NZ), coordinating with Media teams.

About You:

• Bachelor's Degree or equivalent

• At least 1-2 Years experience in customer service or other related roles

• Good communication skills

• Able to work under tight deadlines and pressure

• Software knowledge (Freshdesk, 3CX) is an advantage but not required

Why join us?

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

• Discover your ideal work-life balance with our approach to a hybrid set-up – whether it's making the most of working remotely or from our office

• Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

• Access to LinkedIn Learning, giving you learning opportunities to upskill and work on your personal growth

• Access to top-notch mental health support through our Employee Assistance Program

• Continuous opportunities to leap, learn and grow.

What's next?

One of our talent partners will give your application a good look and give you a call if it's a good match, so apply now

Don't meet every single requirement? We're committed to building an inclusive, diverse and supportive workplace and welcome applications from all people regardless of age, gender, orientation, ethnicity, cultural background or disability. If you're excited about this role but your past experience doesn't align perfectly, we encourage you to send in your application.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

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