Sales and Service Specialist

2 weeks ago

Quezon City MNL Philippines Probe CX Full time ₱120,000 - ₱180,000 per year

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Job Description Summary

A Customer Experience Associate will receive training and is expected to have mastery and knowledge of bucket list tours, cruises, resorts and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or chat. These inquiries include but not limited to after-hours support for emergency calls, blended channels of chat and voice. Use critical thinking in resolving booking concerns with the use of delegated authority.

MINIMUM REQUIREMENTS:

  • Non-negotiable is travel industry and GDS experience of Sabre Red/native Sabre.

  • High level communication skills both oral and written

  • Competent in use of MS products/ Google and call centre tools

  • Able to quickly build rapport and gain trust

  • An approachable, confident and competent phone manner

  • Meticulous attention to detail and understanding of the importance of getting things right the first time

  • A multi-tasker with experience working across multiple channels

  • Process driven but a nimble learner with the ability to adapt quickly when circumstances require it

  • Ability to problem solve, negotiate and resolve conflict constructively

  • Maintains customer centric attitude under pressure

  • Act with urgency

  • Flexible with their working days and happy to be slotted into a rotating roster

PREFERRED REQUIREMENTS:

  • Influences and engages

  • Excellence in service delivery

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