Incident Manager

6 days ago

Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time $104,000 - $130,878 per year

Job Description

We are seeking a highly skilled and experienced Incident/Problem Manager to join our IT Service Management team. The ideal candidate will be responsible for the end-to-end management of critical incidents and recurring problems within complex IT environments. This role is crucial in maintaining service reliability and supporting continuous improvement in IT operations.

Key Responsibilities:

  • Manage end-to-end lifecycle of IT incidents and problems.
  • Lead resolution of critical (P1/P2) incidents and conduct RCA.
  • Coordinate with cross-functional teams and vendors.
  • Maintain process documentation and ensure SLA compliance.
  • Produce incident/problem reports and identify trends.
  • Drive continuous improvement aligned with ITIL standards.
  • Act as the main point of contact for incident/problem communications.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • ITIL Foundation (Mandatory); ITIL Intermediate/Expert (Advantageous)
  • ISO/IEC Preferred)
  • Certified Problem Manager (Optional)
  • 5–8 years in IT Service Management, with 2–3 years specifically in incident/problem management.
  • Experience managing high-priority (P1/P2) incidents and conducting RCA.
  • Exposure to critical IT environments (banking, telecom, data centers, etc.).
  • Proficient in ITSM platforms (e.g., ServiceNow, BMC Remedy, Freshservice).
  • Familiar with monitoring tools like Splunk, Nagios, or SolarWinds.
  • Reporting skills using Excel or Power BI are an advantage.
  • Strong leadership in high-pressure situations.
  • Excellent communication and coordination skills.
  • Analytical, detail-oriented, and a proactive problem-solver.

How to Apply:

Submit your application directly through JobStreet or email your resume to [Insert Email Address]. Only shortlisted candidates will be contacted.

  • IT Incident Manager

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Lead the Response That Keeps Global Operations Running SmoothlyIn the high-stakes world of IT incident management, this role puts you at the center of global operations for the outsourcing industry. Lead critical recoveries, sync with international teams, and escalate your career to enterprise-level speed.What You'll Be DoingBe part of our team as an IT...

  • IT Incident Manager

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Global Full time ₱900,000 - ₱1,200,000 per year

    Lead the Response That Keeps Global Operations Running SmoothlyIn the high-stakes world of IT incident management, this role puts you at the center of global operations for the outsourcing industry. Lead critical recoveries, sync with international teams, and escalate your career to enterprise-level speed.What You'll Be DoingBe part of our team as anIT...

  • Incident Management Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time $104,000 - $130,878 per year

    Position Accountability Statement:To help with the incident management process in providing resolution and restoring our company's provided IT operations swiftly. Also, to log and to categorize recurring incidents to improve incident management protocols.Broad Responsibility Highlights:Assist in overseeing the incident management process and team members...

  • Business Application Incident Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeApplicationManagement Full time ₱800,000 - ₱1,200,000

    Incident Management Specialist RoleThe role is accountable for managing incidents and problems tickets escalated, which involves investigation, resolution identification, impact analysis, root cause analysis, and escalation to different support teams for further investigation or resolution implementation.Responsibilities include:

  • Incident Management Expert

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeIT Full time ₱900,000 - ₱1,200,000

    IT Operations SpecialistThe IT Operations Specialist is responsible for the end-to-end management of all IT incidents.Key ResponsibilitiesPerform day-to-day operational and managerial tasks in accordance with Incident Management process flows.Support the incident management team by providing critical components of the plan to enable informed decision-making...

  • SOC incident commander

    1 week ago

    Makati City, National Capital Region, Philippines CMC Energy and Infrastructure Asia, Inc. Full time $90,000 - $120,000 per year

    Job Summary: This role is responsible for overseeing SOC operations, managing incident responses, and leading a team of cybersecurity professionals to maintain the security and integrity of the organization's systems. Key Responsibilities: Supervise overall SOC operations, ensuring effective 24/7 monitoring of security systems, threat intelligence, and...

  • Incident Response Analyst

    1 week ago

    Makati City, National Capital Region, Philippines ePLDT, Inc. Full time ₱500,000 - ₱1,000,000 per year

    Job Description:Security Alert TriageContinuously monitoring security alerts generated by various security tools via SecOps and messaging apps (firewalls, intrusion detection systems, etc.)Analyzing alerts to determine their severity, legitimacy (potential false positives), and potential organizational impact.Prioritizing alerts based on a predefined risk...

  • incident response specialist

    1 week ago

    Makati City, National Capital Region, Philippines Metropolitan Bank and Trust Company Full time ₱900,000 - ₱1,200,000 per year

    Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Incident Management Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines APWTech Full time ₱900,000 - ₱1,200,000 per year

    QUALIFICATIONS & SKILLS:Education and Experience:Bachelor's degree in computer science, Information Technology, or a related field.At least 3 years of solid experience in IT operations (application and infrastructure), and incident management inclusive of major incidents, or a similar role.Technical Skills:Proficiency and solid experience in monitoring...

  • Incident Response Analyst

    1 week ago

    Makati City, National Capital Region, Philippines ePLDT, Inc. Full time $60,000 - $80,000 per year

    JOB DESCRIPTION: Assists the IR Lead during engagements and mentoring/training junior analysis Continues to focus on process improvement for the customer-facing incident response services Conducts host-based analysis and forensic functions on Windows, Linux, and Mac OS X systems Reviews firewall, web, database, and other log sources to identify...