Incident Management Supervisor

5 days ago


Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time ₱1,200,000 - ₱2,400,000 per year

Position Accountability Statement
To help with the incident management process in providing resolution and restoring our company's provided IT operations swiftly. Also, to log and to categorize recurring incidents to improve incident management protocols.

Broad Responsibility Highlights

  • Assist in overseeing the incident management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Adjusting the incident management process as required to ensure its effectiveness.
  • Keep users, management, and key stakeholders regularly informed about the status of the incidents, resolution timelines, and any service impacts.
  • Communicating with upper management if major issues are found in the IT system.
  • Ensures that incident resolution complies with agreed SLAs, and taking action if incidents are not resolved in a timely manner.
  • Regularly conduct post-incident reviews to analyze the causes of incidents and producing reports on incident trends and performance.

Professional Qualification

  • Bachelor's degree in information technology, engineering, or a related field.
  • At least one (1) year experience working in IT service management, or a similar role.
  • Strong knowledge of IT service management software including ITIL and COBIT.
  • Experience working with IT systems and software such as ServiceNow, ManagedEngine ServiceDeskPlus, and other IT ticketing systems
  • Solid knowledge on Pivot Tables or PowerBI
  • Ability to collaborate with team members.
  • Ability to analyze a high volume of technical data and work in a fast-paced environment.
  • Strong problem solving, analytical, and time management skills.


  • Makati City, National Capital Region, Philippines Darwinbox Full time ₱1,200,000 - ₱2,400,000 per year

    DepartmentIT Service Management and GovernanceJob posted onSep 22, 2025Employment typeOfficerPosition Accountability Statement:To help with the incident management process in providing resolution and restoring our company's provided IT operations swiftly. Also, to log and to categorize recurring incidents to improve incident management protocols.Broad...


  • Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Full time ₱1,200,000 - ₱2,400,000 per year

    The Service & Incident Manager ensures the reliable delivery of IT/web services to clients while also leading the response to critical incidents. This role balances operational firefighting with strategic service governance— driving incident resolution, service quality, SLA compliance, and continuous improvement. The role requires both strong technical...


  • Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Services Inc. Full time ₱1,200,000 - ₱2,500,000 per year

    The Service & Incident Manager ensures the reliable delivery of IT/web services to clients while also leading the response to critical incidents. This role balances operational firefighting with strategic service governance— driving incident resolution, service quality, SLA compliance, and continuous improvement. The role requires both strong technical...


  • Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryThe position is primarily responsible for identifying problems, analyzing the root causes of incidents, and recommending fixes to recognize errors. The position is also responsible for implementing long-term solutions to manage the service problems and support IT service reliability and performance.Duties and Responsibilities:A. Incident...


  • Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

    I. PURPOSEParticipate and support activities that will help improve the existing operations and operationalize new service portfolio to achieve service excellence, operational efficiency, and retention of customers.Investigate, analyze, and respond to incidents or crises within the pertinent domain to mitigate immediate and potential threats. Uses...


  • Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱900,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is Asia's premier cyber emergency response team,...


  • Makati City, National Capital Region, Philippines EuroAsia Executive Search Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking an experienced Project Site Supervisor to oversee daily operations on active construction sites. The role is hands-on and requires a strong leader who can ensure that work is carried out safely, on time, and to the highest quality standards. The Site Supervisor will directly manage work crews, enforce safety protocols, coordinate materials and...

  • IT Manager

    1 day ago


    Makati City, National Capital Region, Philippines Lewis Personnel Management Full time ₱1,200,000 - ₱2,400,000 per year

    IT OPERATIONS MANAGERThe IT Operations Manager will oversee the IT support team and ensure the smooth and efficient operation of all IT-related functions within the organization. This includes managing onsite technical support for end users, maintaining IT infrastructure, coordinating vendor relationships, and ensuring all IT services meet operational...


  • Makati City, National Capital Region, Philippines Core Max Services, Inc. Full time ₱300,000 - ₱360,000 per year

    The Operations Supervisor (Fintech) is responsible for overseeing the daily operational activities of Apollo Global Corporation's fintech services. This role ensures that financial transactions, account services, and client support processes are carried out accurately, securely, and in compliance with regulatory requirements.The Operations Supervisor leads a...


  • Quezon City, National Capital Region, Philippines TGServices, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Oversee and manage TGSI site operations to meet client expectations.Provide weekly updates on operations, client and employee issues, and important matters needing attention.Identify training needs and recommend programs to improve staff performance and productivity.Collaborate with other TGSI departments (HR Services, Procurement, Talent Acquisition, Legal,...