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Incident Management Analyst

3 weeks ago

Quezon City, National Capital Region, Philippines APWTech Full time ₱900,000 - ₱1,200,000 per year

QUALIFICATIONS & SKILLS:

Education and Experience:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • At least 3
    years of solid experience in IT operations (application and infrastructure), and incident management inclusive of major incidents,
    or a similar role.

Technical Skills:

  • Proficiency and solid experience in monitoring tools such as
    SolarWinds
    .
  • Familiarity with ITSM frameworks such as ITIL.
  • Good understanding and of
    network protocols
    ,
    server infrastructure
    , and
    cloud infrastructure and services
    .

Soft Skills:

  • Excellent
    communication skills
    , both written and verbal.
  • Strong
    problem-solving, process and critical thinking abilities
  • Has a proactive and growth mindset.
  • Ability to understand and properly handle complicated and complex technical situations.
  • Ability to remain calm and focused during high-pressure situations such as major incidents.
  • Decisiveness and ability to make sound judgments under pressure.
  • Willing to work in a shifting schedule and be part of on-call rotations during weekends and holidays.