talent welfare and relations officer

TALENT WELFARE AND RELATIONS OFFICER / SUPERVISOR

JOB DESCRIPTION

JOB SUMMARY

• The Talent Welfare and Relations Officer/Supervisor plays a strategic and supervisory role in ensuring
• employee welfare, engagement, and compliance with company and statutory requirements. This role
• oversees the implementation and continuous improvement of employee benefits, records
• management, employee services, and engagement programs. The Officer/Supervisor also leads or
• supports the resolution of employee concerns and contributes to the design and execution of HRrelated initiatives and company events that promote a positive work culture and employee well-being.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• I. Benefits Administration
• Leads the implementation and monitoring of statutory and company-initiated benefit programs in
• compliance with relevant laws and regulations
• Ensures the timely and accurate processing of timekeeping records, pre-payroll documents,
• statutory and Company benefits such as HMO, life insurance, uniform distribution, and the Perfect
• Employee Reward system.
• Coordinates with insurance and healthcare providers (e.g., Medicard, Sunlife) to resolve escalated
• issues and improve service delivery.
• Oversees the annual physical exam program and ensures completion of follow-throughs for all
• employees.
• Reviews and improves benefit-related communications, guidelines, and processes.
• Maintains strong partnerships with external agencies (e.g., BIR, SSS, PhilHealth, Pag-IBIG) for
• employee registration and compliance.
• Ensures accuracy and integrity of benefit-related data in HRIS or relevant systems.
• Conducts regular audits of benefit usage, enrollments, and records to ensure accuracy and
• adherence to policy.
• II. Employee Services and Records Management
• Ensures we maintain accurate HRIS data, employee records, and ID systems.
• Reviews and approves employee documentation requests (e.g., certificates, proximity cards,
• employment records).
• Ensures confidentiality and security of employee data and compliance with data privacy laws.
• Streamlines and improve documentation and service request procedures to ensure a responsive HR
• service experience.
• III. Employee Relations
• Supervises offboarding processes including clearances, final pay, and compliance with
• documentation requirements.
• Addresses employee concerns regarding welfare services and coordinates resolution with
• concerned units or external parties.
• Supports the implementation of employee engagement initiatives and proactively gathers employee
• feedback for improvement.
• Coaches and guides Talent Welfare Associates in day-to-day tasks and fosters a service-oriented
• mindset.
• IV. Team Support and Projects
• Develops and maintains SOPs related to welfare and employee services and ensures alignment with
• company policies.
• Supports or leads internal projects such as wellness campaigns, outreach programs, or HR
• technology rollouts.
• Coordinates with internal departments (e.g., Finance, Operations) for smooth cross-functional
• workflows and employee support.
• Prepares reports and analysis for management decision-making and policy refinement
• PERFORMANCE INDICATORS
• Timeliness and accuracy of benefits administration and employee service delivery
• Level of employee satisfaction (via surveys, feedback forms, or engagement metrics)
• Turnaround time, delays, and complaint rates
• Quality and completeness of reports, records, and compliance audits
• Team leadership and effectiveness in supervising or mentoring junior staf

QUALIFICATION (SPECIFIC SKILLS)

• Bachelor's degree in Psychology, Human Resources, Business Administration, or related field
• At least 2–3 years of experience in HR, preferably with exposure to timekeeping, payroll, statutory
• benefits, remittances, employee relations, and records management
• Solid knowledge of Philippine labor laws, government benefits, and HR best practices
• Preferably experience in supervising or mentoring junior team members
• Detailed-oriented, strong organizational, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Highly ethical, and committed to confidentiality, and service excellence

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Work Location: In person