Head of Human Resources
5 days ago
We are seeking a dynamic, strategic, and experienced Human Resource Head/AVP to lead our HR function and support our growing global team.
Key ResponsibilitiesStrategic HR Leadership
Develop and implement HR strategies aligned with organizational goals and BPO industry standards.
- Serve as a strategic advisor to senior leadership on workforce planning, talent acquisition, and organizational development.
Employee Relations & Engagement/ HRBP
Foster a positive workplace culture that supports employee retention and performance.
- Manage employee relations, disciplinary actions, and conflict resolution.
Compliance & Risk Management
Ensure compliance with labor laws, healthcare regulations (HIPAA, OSHA), and internal policies across all operational regions.
- Lead audits and maintain accurate records in accordance with industry standards.
Compensation & Benefits
Design and manage competitive compensation and benefits programs.
- Oversee payroll, incentive structures, and employee wellness initiatives.
Training & Development
Lead learning and development initiatives to upskill staff and support career advancement.
- Oversee leadership development programs and succession planning.
- Bachelor's degree in Human Resources, Business Administration, or related field (Master's or MBA preferred)
- Minimum 5 years of progressive HR experience, with at least 3 years in a leadership role within the healthcare BPO
- Must have deep understanding of HR laws, BPO operations, and healthcare compliance standards
- Strong interpersonal and leadership skills
- Proficiency in HRIS platforms and data-driven decision-making
- SHRM-SCP, SPHR, or equivalent certification preferred
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