Operations Support Manager

Work setup:
We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Employment type:
Permanent

Location:
Makati City, Metro Manila

Pay range:
Php 33,000 to 44,000
We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are seeking a passionate Operations Support Manager to be part of the Exam Services Operational Delivery team to support the business in delivering efficient, effective and customer focused examinations by overseeing the completion of processes relating to the delivery of Cambridge English Qualifications (CEQ) exams.
Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential. That is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Operations Support Manager?
As an Operations Support Manager, you will be expected to task manage Senior Assessment Operations Coordinators and a team of Assessment Operations Coordinators effectively without close daily supervision.

You will also be expected to:

• Oversee and quality assure end to end delivery of exam sessions for our customers, achieving this through the management of comprehensively documented processes and continuously trained direct reports, while also playing a supporting role in delivering strategic improvements and project work.
• Liaise closely with regional teams, investigate issues and solve / escalate problems.
• Oversee others in their use of a wide range of systems and processing platforms to carry out assigned tasks and ensure the successful delivery of CEQ exams
• Be responsible for ensuring the timely and accurate completion of your own and your team's key tasks, and to overseeing the delivery of an end-to-end exam service to candidates, all of which is crucial to ensuring regulatory compliance and the successful delivery of Cambridge English Qualifications
• Make decisions in high-pressure situations using their own initiative, including when to escalate queries / concerns to their task manager.

Please review the attached job description for further details on the role.
What makes you the ideal candidate for this role?

• Leadership & Collaboration: Experience and enthusiasm for line management, with a strong ability to work collaboratively in a multi-cultural and transnational environment.
• Process Management: Proven experience managing multiple processes and systems, prioritizing workloads, and meeting tight deadlines.
• Process Improvement: Skilled in overseeing documented procedures and identifying opportunities for continuous improvement.
• Risk & Issue Management: Solid understanding and hands-on experience in identifying, managing, and mitigating risks and issues.
• Adaptability: Able to perform effectively under pressure, work flexibly, and adapt quickly to changing priorities.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible
.