Guest Service Assistant

Education:BS in Hotel and Restaurant management or other related course; with relevant trainingSkills/Requirements:Interact with customers both in person, over the phone, social media and email, assist with inquiriesFamiliar with any hotel system, computer literate, with customer service backgroundwith relative experience as a Guest Service Associate (1-2...

Key ResponsibilitiesWarmly welcome guests upon arrival and provide personalized assistance throughout their stay.Handle guest inquiries, concerns, and complaints in a courteous and efficient manner. • Coordinate with Front Office, Housekeeping, and other departments to fulfill guest needs and special requests.Conduct room inspections for VIP and special...

Key Responsibilities and Competencies1. Handling Incoming Calls and DocumentsAttend to all incoming calls promptly and courteously, following established guest service standardsScreen and transfer calls to the appropriate person or departmentRecord and relay messages accurately when necessarySort and forward received documents to the concerned person or...

The Guest Service Representative is responsible for delivering exceptional service to our guests through effective communication and support. You will assist with reservations, inquiries, and guest needs to ensure a memorable dining experience.Key Responsibilities:Manage reservations and guest inquiries via phone and in person.Assist guests with menu...

JOB SCOPE:The Guest Service Officer (GSO) is responsible for delivering exceptional customer service to passengers and VIP guests within the airport lounge. The role ensures smooth lounge operations, guest satisfaction, and adherence to company service standards.Guest Relations & Customer Service· Greet and welcome guests warmly upon arrival at the...

POSITION SUMMARYIn accordance with the policies, procedure and standards of Chroma Hospitality and Grafik Pinehouse Baguio, as the Guest Experience Manager, you are aware that today's travelers want to connect deeply with the destinations they visit. At GPHB, our aim is to bring to life a unique experience for each of our guests. You will be responsible in...

Job Title: Waitress (Restaurant Service Staff)Work Location: Camp John Hay, Baguio CityEmployment Type: Full-timeJob OverviewWe are hiring Waitress (Restaurant Service Staff) to support daily dining operations at a restaurant located within a hotel in Camp John Hay, Baguio City. This role focuses on guest interaction, order handling, and delivering a high...

Preparing tables, serving stations, or buffet tables for serviceRunning food from the kitchen to the tablesServing food and beverages to guests at their tables or at serving stationsCreating a pleasant atmosphere for dining and entertainmentCommunicating with colleagues to ensure a smooth eventProviding bar service to guests, including cash and credit...

Graduate of Hospitality Management or a related courseFresh graduates with internship or on-the-job training are welcome to applyStrong communication skills and excellent customer service orientationWith high integrity, dependable, and the ability to handle guests' and members' information with confidentialityAble to work efficiently in a fast-paced,...

Responsible for ensuring a positive guest experience by greeting visitors managing inquiries and resolving issues.Welcoming guests providing information about the venues attractions and servicesHandling reservations and serving as a point of contact for VIPs and general guests while maintaining professional communication and a proactive approach to...