WFM Supervisor

Job SummaryThe WFM Supervisor is responsible for leading the WFM team (Schedulers, Real-Time Analysts, Reports Analyst and Forecasters) to optimize staffing levels and operational efficiency. You will oversee the end-to-end WFM process—from long-term forecasting to real-time execution—ensuring that client KPIs, such as Service Level (SL) and Abandonment...

Summary of This RoleThe WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. This role is critical in ensuring the contact center is adequately staffed to meet service level agreements (SLAs) and maximize...

Position Summary:The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting...

Summary of This RoleThe WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform, ensuring its optimal configuration and performance...

SummaryDescriptionSummary of This RoleThe WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform, ensuring its optimal...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

Job ResponsibilitiesPrepare and send interval/hourly reports such as Attendance Reports, Intraday Performance Reports, Productivity Reports, and others as required.Monitor, track, and document system issues that may affect operations.Monitor all factors that may impact Service Levels (SLs) and implement appropriate actions to resolve or minimize these...

Qualifications:* Need at least 1 year of experience as WFM Supervisor.* At least 2 years completed in college.* Tools: Must have experience with Aspect.Job Type: Full-timePay: Up to Php45,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:WFM Supervisor: 1 year (Preferred)Work Location: In person

It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts. Create reports to meet requirement of Operations/ Management / other departments. Determine long-term...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....