WFM Supervisor

Job SummaryWe are seeking a dynamic Workforce Supervisor to oversee and optimize the workforce management processes deployed on ‌critical 24/7 processes. The Workforce Supervisor will be responsible for Capacity Planning, Scheduling, Reporting, Real-Time Monitoring, and adhoc activities to ensure that the team is aligned to meet organizational goals...

Workforce Supervisor (Forecasting & Planning) - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome team Be a Workforce Supervisor for our Awesome CX by Transcom Davaosite. This role will focus on forecasting, planning, staffing, scheduling, service levels, and reporting processes, policies, and tools across the...

Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business. Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.Create reports to meet requirement of Operations/ Management / other...

Summary of This RoleThe WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. This role is critical in ensuring the contact center is adequately staffed to meet service level agreements (SLAs) and maximize...

Summary of This RoleThe WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform, ensuring its optimal configuration and performance...

SummaryDescriptionSummary of This RoleThe WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform, ensuring its optimal...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

Job ResponsibilitiesPrepare and send interval/hourly reports such as Attendance Reports, Intraday Performance Reports, Productivity Reports, and others as required.Monitor, track, and document system issues that may affect operations.Monitor all factors that may impact Service Levels (SLs) and implement appropriate actions to resolve or minimize these...

Qualifications:* Need at least 1 year of experience as WFM Supervisor.* At least 2 years completed in college.* Tools: Must have experience with Aspect.Job Type: Full-timePay: Up to Php45,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:WFM Supervisor: 1 year (Preferred)Work Location: In person

DescriptionSummary of This RoleThe WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. This role is critical in ensuring the contact center is adequately staffed to meet service level agreements (SLAs) and...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

Key Responsibilities: Send interval/hourly reports such as Attendance Report, Intraday Performance Report, Productivity Report, etc. Track and document system issues and escalate when needed. Monitor all real-time events that may impact service levels (SLs) and implement corrective actions. Ensure all SLA commitments are consistently achieved. Evaluate and...