WFM Supervisor

Qualifications:* Need at least 1 year of experience as WFM Supervisor.* At least 2 years completed in college.* Tools: Must have experience with Aspect.Job Type: Full-timePay: Up to Php45,000.00 per monthBenefits:Health insuranceLife insurancePaid trainingExperience:WFM Supervisor: 1 year (Preferred)Work Location: In person

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

JOB TITLE: Lead Associate - WorkforceCAMPAIGN: InsuranceHEADCOUNT: 1LOCATION: IloiloWORK SETUP: OnsiteSALARY: up to 47kQUALIFICATIONS:3+ years RTA experienceWith inbound IEX RTA exposureJOB DESCRIPTION:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level...

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a...

Remote/Hybrid or Office Based | Full-Time | Night ShiftUp to ₱75,000/month packageWe are building a premium team of high-calibre operators who can step directly into complex client environments and bring structure, clarity, and momentum from day one. The Virtual Hub Philippines is launching an Elite Track—a role for experienced professionals who have led...

Office Based | Full-Time | Night ShiftUP TO ₱75,000/month packageWe are building a premium team of high-calibre operators who can step directly into complex client environments and bring structure, clarity, and momentum from day one. The Virtual Hub Philippines is launching an Elite Track—a role for experienced professionals who have led teams, managed...

Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

Summary of This RoleThe WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. This role is critical in ensuring the contact center is adequately staffed to meet service level agreements (SLAs) and maximize...

Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business. Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.Create reports to meet requirement of Operations/ Management / other...

Position Summary:The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting...

Summary of This RoleThe WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform, ensuring its optimal configuration and performance...

Job ResponsibilitiesPrepare and send interval/hourly reports such as Attendance Reports, Intraday Performance Reports, Productivity Reports, and others as required.Monitor, track, and document system issues that may affect operations.Monitor all factors that may impact Service Levels (SLs) and implement appropriate actions to resolve or minimize these...

About the role We are seeking a WFM Analyst I to join our growing team at Teleperformance Fairview. As a WFM Analyst I, you will be responsible for analyzing and optimizing workforce management for our busy call center operations in Quezon City, Metro Manila. This is a full-time role that offers excellent opportunities for career growth and development...

About the role We are seeking a WFM Analyst I to join our growing team at Teleperformance Rockwell. As a WFM Analyst I, you will be responsible for analyzing and optimizing workforce management for our busy call center operations in Mandaluyong City, Metro Manila. This is a full-time role that offers excellent opportunities for career growth and development...

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

Position Summary:The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized...

Position Summary:The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting...