Recruiting Onboarding Coordinator

Role Details

Work Setup: Remote

Work Location: Metro Manila

Duration: 4 months (with possibility for absoprtion)

About Us

PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero's world-class outsourcing expertise and Crescendo's innovation in customer experience and operations, we're setting a new global standard.

We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.At Crescendo, we don't just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to what's next.
 

The Role

The Recruitment Onboarding Coordinator plays a key role in ensuring a smooth transition from candidate acceptance to their successful onboarding. This role bridges Talent Acquisition, HR, and Operations by managing pre-employment requirements, coordinating with stakeholders, and delivering a positive new-hire experience.
 

What You'll Do:

• Coordinate end-to-end onboarding activities for new hires, including documentation, background checks, orientation scheduling, and compliance requirements.
• Ensure accuracy and timely completion of all pre-employment processes.
• Serve as the primary point of contact for new hires, addressing questions and guiding them through the onboarding journey.
• Collaborate with recruiters to transition candidates from offer acceptance to onboarding.
• Track onboarding metrics (time-to-onboard, completion rates, compliance gaps) and report regularly to the Recruitment and HR teams.
• Maintain organized candidate files and ensure proper data entry in HRIS/ATS systems.
• Ensure that all new hire documentation complies with legal, regulatory, and company standards.
• Partner with HR to process government remittances, benefits enrollment, and employment contracts.
• Monitor onboarding checklists and escalate delays or discrepancies.

What We Expect From You:

• Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).
• 1–3 years of experience in recruitment coordination, HR administration, or onboarding support.
• Familiarity with HRIS, ATS, and recruitment tools.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

What You'll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options (based on country of residence)
• Paid Sabbatical Leave
• Access to free posture-based fitness workouts from home
• Training and development opportunities from PartnerHero and external partners
• 1-on-1 coaching, mentorship, and cross-functional learning opportunities  ​​​​​​​

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.