
Clinical Coordinator
1 day ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account specific roles and responsibilities:
- Check and confirm daily admissions to ensure proper documentation and workflow.
- Gather and enter patient intake information accurately, maintaining confidentiality and compliance with HIPAA regulations.
- Monitor and track incoming referrals from various sources to ensure timely follow-up and processing.
- Review and validate diagnosis codes (ICD codes) to ensure accuracy for billing and clinical documentation.
- Communicate regularly with the Intake Manager to address issues, updates, and support overall intake operations.
- Assist in coordinating tasks related to both pre-admission (e.g., insurance checks, documentation) and post-admission follow-up
Requirements
- At least 6 months BPO experience handling US Healthcare Insurance
- Knowledge with ICD codes is a plus
- Excellent verbal & written English skills
- Amenable working onsite in Mandaluyong
- Willing to work night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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